Job Summary :
We are looking for a DevOps/Site Reliability Engineer with a minimum of 5 years of industry experience, preferably working in the financial IT community. The position in the Global Banking Technology team is focused on delivering exceptional services to both BU and Dev partners to minimize/avoid any production outages.
The role will focus on production support within the Global Banking Technology automating deployments and working with the agile teams to build and support stable and reliable production systems. The ideal candidate will be passionate about automation and skilled in one of the programming language Python/PERL/SHELL, Ruby, JAVA, C# or the like. Candidate should possess a strong understanding of database concepts, job scheduler, MQ, Web services, UNIX/LINUX/Windows OS as well as experience with debugging applications. We are looking for a team player with excellent communications skills who is committed to continuously improving and delivering results. Candidate should be organized, disciplined, detail-oriented, self-motivated, and delivery-focused.
Responsibilities:* Maintain applications once they are live by measuring and monitoring availability, latency and overall system health with a focus on business activities and continuously evaluate cost and waste* Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, capacity planning and launch reviews.* Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity; includes automation for other various operational needs.* Troubleshooting infrastructure issues, reviewing log files, updating documentation, and having knowledge base with resolutions* Work closely with the application Development team to understand the platform and create tools/utilities to help with production management* Working with upstream data providers and upstream consumers, and reducing the amount of escalation to development teams* Develop scripts and assist with code changes along with operational tasks/activities.* Work closely with Application Development to ensure that the support team has excellent knowledge of the application set, own and maintain support knowledgebase and documents* Use of analytical skills to find trends in the environment and drive out problems.* Lead effort to determine improvement areas to stabilize the plant.* Identify risks, responsive, and works with a sense of urgency plus works within a team or independently* Test and tune network, hardware, and software configurations to maximize performance* Ability to interface with different teams like IT Dev managers, Infrastructure teams and lead as a Subject Matter Expert (SME) for the application(s) supported.* Understand the overall business flow of supported application systems and its interface with clients* Taking ownership and managing production requests, questions, issues and perform Root Cause Analysis for outages/incidents* Understand the overall business flow of supported application systems and its interface with clients* Be flexible to provide weekend on call rotation and available for offshore time lead* Within the Application Support space, to be accountable for the Production Environments as well as the non-Production Environments for the existing GBT team and be part of 24/7 production support coverage.
Skills Required:* 5+ years of experience in a production environment with a solid software development background and understanding of performance tuning, end-to-end troubleshooting, networking fundamentals and appropriate attention to detail.* Ability to focus, provide resolutions for production issues in a high demanding and pressured environment* Requires experience in designing, developing, and implementing technical solutions, or significant experience in deep technical support* Strong experience in scripting language (Shell scripting, Python, Perl, etc., ) and cloud driven development* Strong database skills with DB2, Sybase or Oracle* Hands-on experience with Autosys or other batch scheduling software* Strong experience in Continuous Integration and Continuous deployment* Strong experience in environment on demand for both Virtual Machines and containers* Knowledge and hands-on experience on with monitoring tools like Splunk, IP Soft, Sockeye* Practical experience on Agile Methodology (e.g. Scrum)* Knowledge or experience with automating deployments using Jenkins, Train or Windeploy* Ability to diagnose technical problems, debug, optimize code, and automate routine tasks* Hands-on experience in application and database troubleshooting/issue resolution in a fast-paced environment* Excellent communication and ability to think out of the box for process improvements.
* Bachelor's/Master's Degree in Computer Science, Information Systems or related field
Skills Desired:* Knowledge of Cloud based deployment, security, networking concepts in Azure and AWS* Knowledge or experience with algorithms, data structures, complexity analysis and software design* Interest in designing, analyzing and troubleshooting large-scale distributed systems. .
