Title: ITSM Software Development Engineer
Location: Chantilly, VA
Clearance: TS/SCI Clearance with Polygraph
The ITSM Software Development Engineer acts as a Business Consultant for ITSM Suites such as Remedy ARS or ServiceNow, assists Solution Architects with design and platform architecture. The ISTM Development Engineer is able to assess the business impact of specific technologies and proposed strategies and to identify and address technical or operational risks.
Position Responsibility:
- Engineers ITSM Suite such as Remedy ARS or ServiceNow IT Service Management (ITSM) Implementation for?Incident, Problem, Change, Event, and Schedule Management, to include workflows, business rule customization, and scripting
- Proposes the shared?data needs between the Configuration Management Database (CMDB), Asset Management, and Event Management/ Integration and related ITSM/ITIL processes cross platform and unique provider contracts
- Utilizes current ITIL best practices for CMDB procedures and provides input or feedback for continuous improvement
- Plans for data ingestion and integration from different customer sources, makes design recommendations on that data, and works to reconcile data based on the chosen authoritative source
- ITSM Suite Service Portal Implementation and Customization
- Develops Service Portal widgets and capabilities
- Leverages UI policies, UI actions, and client scripts
- ITSM Suite Orchestration
- Develops Workflows
- Implements ITSM Suite users, groups, roles, and ACL management
- Develops applications and modules using scripted REST APIs and customized notifications, approvals, and inbound email actions
Required Qualifications:
- Must be able to obtain a TS/SCI Clearance with Polygraph
- A Bachelor’s Degree OR advanced degree in a related field
- A minimum of 10 years' technical experience
- Experience working on complex ITSM Suite projects where analysis of situations or data requires in-depth evaluation
- Excellent oral and written communication skills
- At least a minimal understanding of a scripting language?(Java is preferred)
Required Certifications
Desired Qualifications:
- ITSM Suite Administrator Certificate OR ability to secure it (Remedy ARS / Service Now)
- Strong technical background in Cloud Architecture
- Knowledge of at least one operating system: Linux, Unix, Windows
- Prior experience as an administrator or architect in any of the well-known operating systems is helpful
- Knowledge of networking protocols: TCP/IP, IP addresses, HTTP, DNS
- A high-level understanding of key security concepts, such as firewall design
