Are you interested in joining a company that will map out your development within the first year and provide you with a career coach?
If so, GenConnect is looking for a talented IT Team Lead in Huntsville, AL. In this role you will:
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Demonstrate a high level of organizational skills and the ability to self-manage and prioritize adynamic workload
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Ensure company goals and objectives are being met by each employee and provide constructive feedback
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Address customer concerns in reference to products, services rendered or employee interactions
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Work on all aspects of IT infrastructure � on-premise and Microsoft 365 cloud applications
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Troubleshoot customer technical issues
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Design, test and implement servers, networks, hardware and software
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Manage and maintain tickets assigned and hours billed to show initiative to address items based on priority/severity level
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Plan, coordinate, and implement network security measures that protect data, software, and hardware
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Participate and follow the implementation of IT projects such as upgrades, training, and troubleshooting
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Participate and engage ideas, processes, and actions to improve service, workflow, environment, and culture
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Assist, train and mentor junior technicians
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Perform other duties as assigned
Qualifications:
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Advanced training in Information Technology or Information Security Two- or Four-year degree from accredited institution preferred
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15 years� experience in Information Technology with advanced problem-solving skills (MSP experience is preferred)
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Experience in user technical support, network administration, systems analysis and design, and support activities in multi-user network environments
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Demonstrated proficiency in MS Office 365
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Extensive network and hardware experience
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Extensive hands-on and troubleshooting knowledge of Windows client and server operating systems, Hyper-V, on-premise Exchange server, and MS SQL Server
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Demonstrated proficiency in DHCP, DNS, and AD
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Demonstrated proficiency with network equipment - routers, firewalls, access points, & switches
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Knowledge and experience with MSP Management tools is a plus
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Security +, Linux, Microsoft, or Cisco certifications are a plus
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Knowledge of PBX/Telephone equipment is a plus
