What You'll Need to Succeed:
Education and Experience:
- Bachelor's degree or equivalent/relevant experience
- 3-5 years of related experience
Additional Capabilities and Proficiencies:
- An excitement about WBUR's mission to provide an essential public good: high quality journalism and enriching experiences that foster understanding, connection and community
- Strong analytical and problem-solving skills
- Strong technical skills, including knowledge of network protocols and technologies, operating systems, and system administration tools
- Experience with network management tools and software
- Familiarity with industry standards and best practices for network monitoring and security
- Good communication skills and the ability to work closely with other IT staff and users to identify and resolve network-related issues
- Strong customer service and communication skills, ability to remain calm and patient under pressure
- Ability to explain technical concepts to non-technical users in a clear and understandable way
- Ability to work independently as well as part of a team
- Knowledge of relevant industry standards, regulations, and best practices.
Specific experience required:
- Experience with systems and user management within an active directory environment
- Office 365 applications
- SharePoint and One Drive
- Google Suite of applications
- Kace desktop management or equivalent
- Cisco VoIP including Jabber and WebEx desktop applications
- Cisco networking hardware
- Adobe Creative Suite including Audition
- Jamf
- Helpdesk application experience
- Microsoft desktop and server operating systems
- Hyper-V
- Apple operating systems
In an ongoing effort to enrich our organizational culture, WBUR is committed to building a staff and leadership team that reflects the diversity of our city, region and nation. Designing an organization where everyone thrives, creating connection and community that permeates our workplace, requires real change across all facets of what we do and who we are. We must hire, support, develop, advance and retain diverse talent at all levels of the organization with a standard of inclusive excellence. If you are excited by this opportunity and have a passion for our mission - whether you meet all or some of our criteria - we want to talk to you.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
