Implementation Engineer Job Description
5iron is a privately held, rapidly growing company, providing best-in-class managed cybersecurity operations in the financial sector. 5iron redefines industry expectations by taking an active role in the protection of financial organization, delivering eyes on 24x7x365 cybersecurity operations to effectively minimize cyber risk inside these organizations. Bringing years of information security experience with financial institutions, our managed security operations protect critical network infrastructure from the growing number of threats to banks and the financial services industry.
5irons Security Operations Center (SOC) is located in Franklin, Tennessee and all security operations are run from this facility. 5iron does not use a Virtual SOC in which Security Analysts work from home or another remote location which can slow response times and affect client security. Our goal is more than notificationOur goal is remediation and resolution.
We are currently looking for an Implementation Engineer to join our growing SOC team.
The Implementation Engineer works to implement the 5iron managed security services for our clients. Working closely with the Professional Services team, you will lead and execute the technical implementation of 5iron solutions as part of the client onboarding process. You will then ensure a seamless technical handoff to the security operations team.
RESPONSIBILITIES
- Lead and execute the technical implementation of projects to ensure successful deployment and adoption of 5iron solutions by customers
- Primary technical resource for customers and partners during the Onboarding Process, including technical troubleshooting
- Perform complex needs assessments of customer and/or partners
- Work closely with the Project Management team to ensure Project Milestones are being achieved
- Ensure quality standards and metrics are being consistently applied in the implementation of
projects
- Weekly status updates for implementation Projects in progress
REQUIREMENTS
- Bachelors degree, or combination of education and relevant experience
- Experience in customer facing implementation roles
- Strong written and oral communication skills
- Hands-on experience in a production environment with Next Gen firewalls, Industry standard SIEMs,
and enterprise email protection platforms such as Proofpoint and Mimecast.
- The ability to multi-task while staying organized: managing and balancing priorities for multiple
projects and customers on a daily basis.
- Effective troubleshooting skills
- Possess a passion for customer service, business quality, and data security
- The ability to be flexible and work in a rapidly changing environment is required
PREFERRED EXPERIENCE
- Programming languages/Scripting
- Process development and project execution in a technology-based service organization
ADDITIONAL
- All candidates will be required to take an extensive background screen, credit screen, and drug screen prior to employment.
- As this is an on-site position in the 5iron SOC in Franklin, TN (Relocation support available for ideal candidates) Some travel may be required up to 10%.
Five Iron offers premium benefits that are intended to support our people and their families. These include:
- Company-paid health, dental and vision insurance plans for the employee
- Up to a 4% 401k company match that vests immediately, its yours to keep
- Generous paid time off and 10 holidays per year
- Paid time off to vote and volunteer
- Paid time off on your birthday because its your special day
- Up to $100 per month for your internet and cell phone service
- Team building events
- Employee-selected lunch served every Friday
