TruWest Holdings is a private holding company that scales companies in the enterprise technology space by providing strategic leadership, operational expertise and financial resources. Privately owned by the Kennedy Family, it operates subsidiaries located in the United States, Canada, UK and Europe.
TruWest Holdings’ portfolio includes TRG, a global managed service provider; Inversion6, tailored cybersecurity solutions; River Capital Finance, equipment leasing/financing; River SaaS Capital, debt and equity investments for B2B SaaS businesses; and Sibling Revelry Brewing, a craft brewery and taproom.
Headquartered in Westlake, OH, our environment, culture, and benefits are second to none. We make sure everyone lives and breathes our core values. From senior leadership to interns, everyone is evaluated on the same criteria.
We strive to provide a space where our employees can take advantage of our work hard, play hard philosophy.
The Desktop Engineer will assist TruWest employees with computer hardware and software issues. Required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. To ensure success as a Desktop Engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills.
Essential Functions
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client’s location or connecting via remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Tracking tickets and keeping status of tickets up to date within IT ticket tracking system.
- Employee may be asked to complete related duties other than those indicated above as assigned by their supervisor
Qualifications
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills.
- Ability to take and pass a background check.
Performance Requirements
- Must maintain regular and reliable attendance to the satisfaction of management
- Must be able to operate a computer and other position related technologies
- Must be able to work flexible hours as needed
- Must be able to clearly and confidentially communicate with TruWest employees, clients, customers, and other stakeholders
- Must adhere to all TruWest Values at all times
Physical Requirements
- Must be able to remain in a stationary position 25% of the time
- Must be able to access work locations
- Must be able to stoop, stand, walk, bend, and stay upright to perform work
- Must be able to visually read written and digital information
- Must be able to visually determine the accuracy, neatness, and thoroughness of work assigned and/or to make general observations of facilities or structures
- Must be able to receive detailed information through oral communication
