Technical Account Manager - Remote Hybrid - Charlottesville

Magna5 MS • Remote (Charlottesville, Virginia, United States) • 3w ago

Technical Account Manager

***All Candidates Must be Located within 60 miles of Charlottesville, VA. Onsite client meetings maybe required throughout the week. This position will be working from home or from our Charlottesville, VA office location.

About the Role:

As a Technical Account Manager (TAM), you will serve as the bridge between our clients and our technical teams, ensuring clients are receiving maximum value from our services. You will act as a trusted advisor, providing technical insights, managing account health, and overseeing the successful implementation and adoption of services. This role is ideal for someone with a deep technical background who also excels in client management, helping clients achieve their business objectives through tailored solutions and proactive support.

Responsibilities:

Technical Advisory:
- Gain a deep understanding of clients’ IT environments, providing in-depth technical advice on IT infrastructure, cybersecurity, cloud services, and more
- Act as a subject matter expert, translating complex technical solutions into understandable insights for both technical and non-technical stakeholders
- Partner with internal teams to ensure seamless onboarding, implementation, and delivery of services tailored to clients' specific needs
Client Relationship Management:
- Serve as the primary point of contact for assigned clients, fostering strong, long-term relationships
- Understand clients' business goals and provide strategic, technical guidance to help them achieve these objectives
- Conduct regular check-ins and client health reviews to assess satisfaction and identify growth opportunities, upselling/cross-selling as appropriate
- Oversee the successful execution of projects for your clients, ensuring they are completed on time and within budget
Proactive Problem Solving & Process Improvement:
- Monitor client adoption and usage of services, proactively identifying areas for improvement and implementing changes as needed
- Recommend and implement process improvements to optimize client experiences and internal efficiency
- Stay up-to-date with industry trends and innovations to provide forward-thinking solutions to clients

Requirements

What You Bring to the Team

5+ years in a Technical Account Manager, Customer Success Manager, or similar client-facing role within an IT environment or Managed Service Provider
Hands-on experience or deep technical advisory in areas such as IT infrastructure, networking, cloud services, and cybersecurity
Strong communication and interpersonal skills, with a proven ability to build trust and rapport with clients
Demonstrated experience in managing complex technical projects, including planning, execution, and ongoing support

Education & Experience

Solid understanding of IT systems, networking, cloud computing, and cybersecurity best practices
Ability to troubleshoot and resolve technical issues and communicate these solutions effectively
Preferred certifications include ITIL, CompTIA Network+, or Project Management Professional (PMP)
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
Relevant industry certifications are a plus

Work Perks

Paid Time Off including paid holidays and float holidays
Bonus potential based on individual and company performance
Highly competitive and flexible medical, dental, and vision benefits plans
401(k) with employer match
Tailored Life and Disability insurance plans
Full reimbursement for approved professional certification and career enriching opportunities

Magna5 Values

Win Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
Think Ahead – “Good enough” isn’t good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success.

What We Do

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.