General Informatics is seeking an experienced and driven Regional Manager of Service to oversee and manage service operations across multiple locations within a designated region. This role is pivotal in ensuring exceptional service quality, strong customer satisfaction, and effective team leadership. The ideal candidate will be responsible for leading a team of service professionals, engaging directly with clients, and resolving any issues that arise. This role requires a strategic thinker with strong leadership skills, a deep understanding of IT services, and a passion for driving both team and customer success. This position works onsite in our office.
Key Responsibilities:
Service Operations Management:
Customer Engagement and Issue Resolution:
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Lead the resolution of customer issues, coordinating with internal teams to troubleshoot and solve problems promptly. Ensure all customer concerns are addressed to their satisfaction, maintaining a high standard of customer service.
Team Leadership and Development:
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Mentorship and Coaching: Provide ongoing mentorship, coaching, and feedback to service managers, technicians, and support staff, fostering professional growth and development. Encourage a culture of continuous learning and improvement.
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Performance Management: Set clear performance expectations and goals for the team, conducting regular performance reviews to assess individual and team progress. Address performance issues promptly and constructively, ensuring that the team consistently meets or exceeds company standards.
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Team Collaboration: Promote collaboration within the team, encouraging open communication and knowledge sharing. Lead regular team meetings to discuss challenges, share best practices, and align on objectives.
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Motivation and Retention: Implement strategies to motivate the team, recognizing and rewarding exceptional performance. Focus on employee retention by creating a positive and supportive work environment, offering opportunities for career advancement and professional development.
Strategic Planning and Execution:
Compliance and Reporting:
Qualifications:
Additional Notes
Education, Certifications or Experience are all preferred but not required for consideration.?
Travel
This position will require occasional travel and some overnight trips.
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials.
The pay range for this position is expected to be between $85,000 and $175,000/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an �at-will position� and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
General Informatics is an Equal Opportunity Employer/Disabled/Veterans
