AGC Electronics America
IT Analyst
Hillsboro, OR
Who We Are
AGC Electronics America (AGCEA) manufactures high-purity Silicon Carbide (SiC) Ceramics materials and CMP Slurries for the semiconductor industry. We also serve as a distributor for other AGC Electronics Materials manufactured in Japan and elsewhere. We are headquartered in Hillsboro, Oregon, USA, and are a division of AGC Flat Glass North America.
What We Offer
- Monday – Friday, 8 AM – 5 PM
- On-call support after hours
- Hybrid Optional (3 days/week onsite) after first 90 days of employment
- $75,000.00 – $93,000.00 annually
- Immediate eligibility for full benefits package that includes but is not limited to:
- Medical, Dental and Vision Insurance
- 401k with up to a 4% company match
- Up to 144 hours of Paid Time Off
- 11 paid holidays per year
About The Role
Required Qualifications:
- Completion of High School Diploma or GED equivalent.
- Minimum of 5 years of relevant on-the-job experience in IT analysis, user support, and system/network administration.
- Strong problem-solving skills and the ability to work collaboratively within a team.
- Strong understanding of IT infrastructure and systems, including both on-premises and cloud environments.
- Proficiency in Microsoft and VMware vSphere environments.
- Experience with system and network administration, including troubleshooting and resolving software, operating system, and networking issues.
- Familiarity with IT support tools and ticketing systems.
- Familiarity with ITIL or other IT service management frameworks.
- Excellent communication skills to effectively interact with stakeholders and end-users.
- Ability to conduct research on new technologies and implement efficient solutions.
- Experience in documenting procedures and providing technical training to users.
- Experience in disaster recovery and business continuity planning.
- Experience with cybersecurity practices and tools.
- A valid driver’s license and access to a reliable vehicle for occasional travel to the office for after-hours support tasks.
Preferred Qualifications:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Advanced certifications such as CompTIA Security+, Microsoft Certified: Azure Administrator Associate, or VMware Certified Professional.
- Experience with scripting and automation tools (e.g., PowerShell, Python).
- Knowledge of database management and SQL.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Project management experience or certifications (e.g., PMP, PRINCE2).
- Experience in a global or multi-site IT environment.
Responsibilities:
- Regularly engage with stakeholders to understand and address end-user needs, ensuring solutions align with business requirements.
- Conduct research on new technologies and implement efficient solutions to enhance business operations.
- Work collaboratively with IT team members and stakeholders to design, develop, and implement computer solutions, ensuring projects are completed on time, within budget, and meet design specifications.
- Offer comprehensive support for desktops, laptops, mobile devices, printers, and other peripherals, ensuring minimal downtime and high user satisfaction.
- Manage, test, and maintain on-premises and cloud IT systems, ensuring optimal performance and reliability.
- Record procedures, create documentation, and provide technical training to users, ensuring they are well-informed and capable of using IT systems effectively.
- Use a ticketing system to monitor and respond to end-user support requests promptly, ensuring timely resolution of issues.
- Diagnose and resolve software, operating system, and networking problems to maintain system integrity and performance.
- Schedule, perform, and monitor system backups, and execute data recoveries as needed to ensure data integrity and availability.
- Remediate vulnerabilities, execute phishing simulations, and provide canned information security awareness training to enhance the organization’s security posture.
- Engage in global IT and IS projects and initiatives, contributing to the organization’s broader IT goals.
- Perform audits and other tasks related to regulatory and customer requirements, ensuring compliance and security.
- Participate in DR and BCP discussions, planning, and exercises to ensure preparedness for potential disruptions.
- Crosstrain with other IT members to provide backup coverage, ensuring continuity of IT services.
Affirmative Action Statement
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.
