Inside Account Manager

NWN Carousel • Rancho Cordova, California, United States • 3w ago

Company Overview

NWN Carousel delivers AI-powered technology solutions for the modern workplace, delivered across multiple offerings. Our expertise in cloud transformation, intelligent infrastructure, cybersecurity, managed devices, visual collaboration, and cloud communications, leverages 30+ years of engineering strategic outcomes. Our proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability and improved uptime, efficiency, and experiences for our clients. We’re a customer-obsessed team earning a 70+ Customer Net Promoter Score (NPS), and committed to a culture of innovation, integrity, and operational excellence. Our company has been recognized with hundreds of industry awards and are proud to be a 'Best Place to Work’ with an 80+ Employee Net Promoter Score (eNPS).

Our team of 1,050+ dedicated and talented employees deliver first-class, innovative technology solutions to more than 5,000 customers with a goal to deliver great customer and employee experiences. We offer employees a rewarding family-friendly flexible work environment where they can advance their skills and grow their careers AND we offer full-time employees a competitive and comprehensive benefits package.

Responsibilities

Scope of Role Responsibilities

Essential, key job responsibilities for this role include, but are not limited to:

Receive email and telephone requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers, sales reps or various internal departments.
Work directly with Sales Representatives, Sales Leaders and other sales resources to help with Opportunity management in SalesForce to keep all relevant data and information updated for forecasting requirements that roll up to executive management on a weekly basis.
Support of a “primary territory”, national or named account assignments or other assigned sales team relationships but may also be asked to support another area anywhere in the US.
Review weekly the SalesForce reports and other files of active orders to ensure supported territory deals are updated.
Assist Sales/Pre-sales in supporting the accessing and usage of SalesForce reports.
Actively work with Sales Representative – Business Operations, to ensure all of the required documents are compiled so that the order process may be initiated.
Responsible for working in OEM/Vendor/Disti tools/systems to complete the registrations for quotes/deals to verify costs.
Assist Sales in getting the Vendor SKU’s/pricing uploaded into SalesForce to help complete quoting.
Frequent interaction with sales, presales, finance and service delivery to assist in high quality customer outcomes related to sales.
Working understanding of an Order Process, ensuring when quotes are being built that all content is captured and orders are submitted in a timely manner.

Additional job responsibilities include, but are not limited to:

Other responsibilities as assigned.

Qualifications

Role Qualifications and Requirements

The following are minimum qualifications and requirements required for this role:

2 years experience in closely related sales support or related end user sales assignments
2 year degree from an accredited institution.
Possesses a Sales biased mindset and understands how to positively impact Sales and order completion velocity.
Product and recurring bookings experience is preferred or proven knowledge in other similar positions.
Skills working with SalesForce system or the equivalent tool sets, with Sales/Pre-sales in forecasting/quoting function.
Knowledge of vendor partner programs and processes.
NetSuite, Salesforce, TigerPaw, Sales Logix, Excel, Word, Outlook and PowerPoint experience.
Knowledge of standard business processes such as the Opportunity to Cash process or ability to quickly learn.
Excellent communication skills.
Excellent problem solving/dispute resolution skills required.

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

At NWN Carousel, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN Carousel are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.