The IT Manager is responsible for leading the IT infrastructure and support for the business with an emphasis on network and cyber security. This position is responsible for developing the strategy and delivering a stable and secure environment to support the needs of a business spanning multiple sites within the US and across the globe. Through effective management, a service-oriented leadership style and drive for continued improvement - this position has the potential to continue the growth of a strong team enabling success for the company. Reporting to the CFO, this role leads the department with a high degree of autonomy.
The company has a competitive benefits package, including a 401k plan with company match. While this position is based in Bell County, Texas, some travel to other business sites is expected (up to 25%).
KEY RESPONSIBILITIES
- Oversight of comprehensive cyber security tools and processes to protect the business from threats, including the following:
- Oversee daily security operations, manage alerts, and coordinate with incident response teams to mitigate threats.
- Develop and enforce security policies. Ensure compliance with industry standards and regulations (e.g., NIST, ISO 27001).
- Develop and deliver cybersecurity training programs. Foster a culture of security awareness.
- Design, maintain and improve network & security implementations using best practices in design, configuration, monitoring & troubleshooting for IP networks.
- Continue to maintain, update and ensure the server/network infrastructure delivering an uptime of 99.9%. (SLA)
- Supports projects, assess the effectiveness of the security of the network, infrastructure and ICS environment, and together with involved stakeholders, determines the solution strategy for detected security posture within this scope.
- Daily monitoring of network utilization and security vulnerabilities.
- Maintain the company’s various servers and network services such as Active Directory, DHCP, DNS, O365 and Azure.
- Ensure that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards.
- Maintain accurate and relevant system and network diagrams and documentation as changes are implemented.
- Develop and maintain playbooks for network and server updates as required to maintain a secure and stable system environment.
- Develop, maintain and perform routine disaster exercises to ensure backup links to sites and disaster recovery procedures are kept in practice.
- Responsible for troubleshooting and resolving all network issues falling between OSI Layers 1-7.
- Oversee support for Windows servers, workstations & other troubleshooting needs.
- Recommend the selection, design, development, configuration, implementation, and maintenance of business solutions.
- Oversee vendor management across a range of service providers including outsourced MSP provider, telecom, software, etc. . .
- Maintain business relationships with business technology partners to provide support in managing company footprint.
- Support IT Applications and infrastructure for ERP systems.
- Participate in On-call rotation in order to support the various time zones the company operates in as well as to assist manufacturing staff during extended shifts.
- Other Duties as assigned.
JOB QUALIFICATIONS
- Bachelor's degree (B. S.) from four-year college or university in Computer Science or Information Systems or equivalent combination of education and experience.
- 10+ years of related progressive experience.
- Knowledge of relevant industry regulations and of regulatory compliance.
- Demonstrated experience designing, configuring, troubleshooting & monitoring LAN/WAN network performance & associated hardware.
- Aruba and Cisco network experience preferred.
- Ability to write reports and business correspondence and create and maintain technical documentation regarding networks and related systems.
- Ability to solve practical problems & deal with a variety of concrete variables in situations where only limited standardization exists.
- Possess technical experience with the following technologies
- Desktop Management and deployment services
- LAN-WAN Networking
- Network security
- Site-to-Site VPN/MPLS/SD-WAN
- Microsoft Active Directory
- Microsoft server administration
- Azure and O365 Administration
- VMware and Hyper-V
- Cisco/Aruba networking equipment including Cisco ASA Firewalls
- Experience managing or supervising a team in an information technology and support environment is a plus.
- CompTIA Network+, Security+, and CCNA/CCNP certifications will get preference.
INTERPERSONAL QUALIFICATIONS
- Possess the ability to build relationships at all levels within the organization, leadership through influence and relying on respect, integrity, cooperation, teamwork and professionalism.
- Clear, precise communication skills.
- Strong business acumen and analytical skills with a demonstrated ability to evaluate opportunities for continuous process improvement.
- Ability to organize multiple responsibilities and deliver results in an accurate and timely manner while adapting to changes in priorities.
- Ability to influence and strategically partner with individuals of various educational and technical backgrounds, both inside and outside the organization.
- Detail and process oriented.
- Self-starter with a strong sense of urgency and follow up skills.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually quiet.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
NOTE: The above statement reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
