Working knowledge of Microsoft 365 Modern Workspace
Working knowledge of Office365 Security and Compliance Centre
Working knowledge of SPAM and threat prevention solutions
Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook, etc)
PowerShell scripting
Troubleshooting, Solving and following up of Level 1 and 2 incidents
Endpoints management through Intune or other Mobile Device Management solution
Operational security, maintenance, and governance
Perform software upgrades and patches (PC Software, Windows patch, firmware upgrades etc.)
Troubleshoot various Office 365 issues including connectivity and mobility
Ability to provide onsite support when needed
Installing, configuring and maintain servers and networks
Troubleshooting and configuration of Exchange Online and Active Directory
Performance management and optimization
Support anti-spam, web-filtering, network perimeter defense appliances and remote access solutions
Manage and support storage and virtualization platforms
Experience in Active Directory infrastructure, primary network services (TCP/IP, DNS, WINS, DHCP, etc.), and networked-based applications such as Exchange, SQL, anti-malware, backup, and disaster recovery systems (BDR).
Monitoring, managing, and troubleshooting of configuring LAN/WAN, CISCO/Fortinet/Netgear Switches/routers, Cisco/Fortinet firewalls, Cisco/RUCKUS wireless devices, SoHo Network Devices, and SDWAN devices.
Remote IOS upgrade of network devices like Switches, Routers, Firewall and WLC.
Good knowledge in Layer 2 & Layer 3 switching technology like VLAN, VTP Server/Client, STP, RSTP, MSTP, Rapid-PVST, Inter-Vlan routing, HSRP, VRRP, stacking switching & troubleshooting.
Firewall Inside, Outside & DMZ zone and Security Level, Policy, rule management, security, High-Availability, Cluster, Failover, logs monitoring and troubleshooting.
- Operating System security rights, privileges, user and patch management as well as hardening techniques.
- Order, Install, configure, and maintain personal computers, Windows networks, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, plotters, and related equipment.
- Develop and conduct various training and instruction for system users on operating systems, relational databases, and other Microsoft applications; assist users in maximizing use of networks and computing systems
