Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud, and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.
Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud, and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.
At Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support of cutting-edge technology.
Imagine working for a company that awards innovation, teamwork, and growth. Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers!
As we grow nationwide, we have a great opportunity for an MPS Service Support Specialist in Atlanta/Alpharetta, GA.
Job Responsibilities:
General Pre-Sales Support
- Providing support to Business Technology Advisor (BTA) where applicable: MPS assessment walk-through; reconciliation of onsite equipment versus Nsight reporting; printer quoting
- Generate assessment spreadsheet and pivot tables / charts for customer proposal presentation
- Aid in CPP and MPS Calculation
HP Quote Generation
- Provide timely quotes for printer hardware (predominantly HP) for Major Account customers
- Utilizing Salesforce, flow simple quote approvals to initiate deal fulfillment
Quarterly Business Review (QBR) Reporting
- Prepare QBR reports for major accounts and MPS customers for presentation to Customer by BTA
- QBR schedule to be determined by the Sales Executive and MPS Admin and provided in advance
- Review account data to provide further insight & analysis (Fleet composition, volume review, issue review, etc.)
- Assist with establishing printer lifecycles in MPS accounts
Customer Onboarding
- Tag supported printers
- Provide Import Spreadsheet to Contract Billing
- Facilitate handoff from Rep to MPS Admin team for smooth customer onboarding
- Work as liaison between Customer, BTA and Operations to ensure all documentation has been completed completely and accurately
Device Monitoring / Updates
- Ensure all contract equipment is being monitored and appropriately tracked
- Ensure all like-devices are identified and added to contract
- Ensure all new devices that are captured are added to contract where applicable or reported to the BTA
- Ensure all equipment ID #s, locations and relevant information is updated
Other job responsibilities: At the discretion of Manager
Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.
- Market competitive salary based upon experience
- Mileage reimbursement program
- Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
- 401(k) plan with matching company contribution
- Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
- Employee Recognition Programs
