JOB SUMMARY
The Manager, Infrastructure is responsible for guiding their respective Infrastructure teams to ensure CSI systems and applications all run smoothly for accomplishing a variety of high-priority technically oriented infrastructure projects that directly support critical technology and business objectives for the organization. Responsibilities include providing direction to ensure system availability, functionality, and compliance with security policy; interfacing with a broad range of CSI departments and vendors to ensure compliance with audits; project planning and management; and personnel management.
KEY RESPONSIBILITIES
Supervisory & Management Responsibilities
- Lead and manage a team of system engineers, ensuring alignment with department goals and objectives.
- Oversee the hiring, training, and performance evaluation of team members, fostering a high-performance culture.
- Effectively communicate policies, strategies, and expectations to the department to ensure clarity and accountability.
- Develop and manage work schedules, ensuring alignment with budget constraints and project timelines.
- Drive continuous improvement initiatives, fostering a problem-solving culture and maintaining high standards of operation.
- Uphold and enforce all company policies, procedures, and values, contributing to a strong organizational culture.
Budget Responsibilities
- Manage departmental expenses in accordance with the budget set by senior management, ensuring cost-effective operations.
Additional Functional Responsibilities
- Oversee teams responsible for maintaining operational availability and continuity of internal and external systems and applications, ensuring minimal downtime.
- Plan, design, schedule, and deliver both simple and complex infrastructure projects, collaborating with vendors and internal teams to meet deadlines.
- Use management tools to continuously monitor CSI applications for compliance with corporate policies and performance metrics; work with IT teams to address issues promptly.
- Collaborate with Compliance, Risk Management, and Audit departments to ensure successful completion of audits (PCI, SOC, internal, etc.), and address any identified issues.
- Participate in the planning and budgeting process for future projects, ensuring alignment with business goals.
- Perform additional duties as required to support infrastructure and team success.
PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING
- Ensure the operational continuity, security, and compliance of internal and external customer systems, workstations, and servers, maximizing uptime and productivity.
- Ensure systems and applications adhere to all security policies, with clean audit results and prompt resolution of any identified issues.
- Drive the introduction of new solutions, technologies, and products that enhance security, compliance, and operational efficiency.
JOB REQUIREMENTS
Education & Certifications:
- Bachelor's degree in Information Systems, Computer Science, or a related field; or equivalent experience may be considered.
- Azure or ITIL certification a strong plus or willingness to obtain.
Experience & Skills:
- Minimum of 6+ years of relevant experience in IT infrastructure management.
- Strong understanding of system architecture, cloud platforms, and network infrastructure.
- ITIL experience in Change, Incident and Problem Management
- Knowledge of on-prem technologies and IIS, SQL, Linux operating systems.
- Familiarity with compliance audits (PCI, FBA, SOC1/2) and managing security protocols.
- Proficiency in monitoring tools, automation, and infrastructure management systems.
- Demonstrated ability to lead, mentor, and develop high-performing teams.
- Strong project management skills, with experience managing projects from planning to execution.
- Excellent communication skills, with the ability to interact effectively with cross-functional teams, vendors, and senior management.
- Proven ability to troubleshoot and resolve issues, escalating when necessary.
- Strong analytical and problem-solving skills, with a commitment to continuous improvement.
- Experience managing Capex/Opex budget for systems infrastructure and ensuring financial accountability.
Work Environment:
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Location: Remote, however, applicants that live one (1) hour drive from a CSI office, are required to be hybrid (3 days in office).
- Travel: 10-15%
- Physical Demands: The employee must be physically able to perform all essential job duties, with or without reasonable accommodation, and shall be physically able to perform the tasks and/or functions listed above to the extent job related and consistent with business necessity.
CSI is a leading fintech, regtech and cybersecurity solutions partner operating at the intersection of innovation and service. As a trusted technology company, CSI excels at driving businesses forward with a unique blend of cutting-edge solutions, decades of experience and a commitment to authentic partnerships defined by our customer-first culture.
CSI is dedicated to providing challenging and rewarding careers for our employees across the country and offers a competitive compensation package, including health, dental and vision insurance, paid vacation, 401k, and much more!
For more information about CSI, visit www.csiweb.com.
CSI is proud to be an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics, or any other legally protected basis.
