ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
The Opportunity:
ECI has an exciting opportunity for a Senior Network Escalation Engineer to join our US team. The Senior Network Escalation Engineer will be part of the Managed Services team that provides 24x7 monitoring, operations, and support services. The candidate will be delivering technical support and consultation to our clients in the financial services, life sciences, legal and manufacturing verticals just to mention a few. The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry.
This is a hybrid role.
What you will do:
- Design, implement, and maintain the client’s local area network (LAN), wide area network (WAN), and wireless network infrastructure.
- Provide customer support to clients located across the globe.
- Troubleshoot/resolve complex issues and handle service requests for clients related to Cisco routing and switching infrastructure, Cisco Meraki and legacy wireless infrastructure, Palo Alto technologies, Cisco, and Fortinet firewalls.
- Collaborate with relevant teams, departments, or external parties to resolve cases that require specialized knowledge or resources.
- Serve as the ultimate escalation point for critical network incidents and outages. Lead the response effort, coordinate with cross-functional teams, and drive resolution to minimize downtime and impact on business operations.
- Provide technical leadership and guidance to the network services team. Mentor junior team members, share knowledge, and promote best practices for network design, implementation, and troubleshooting.
- Research and evaluate emerging technologies, products, and solutions relevant to the organization's strategic objectives. Identify PoC opportunities that align with business needs and technical requirements.
- Engage proactively with clients to comprehend their unique network requisites and collaboratively engineer tailored solutions that align with their goals.
- Create and maintain network documentation, including network diagrams, configurations, and policies/procedures.
Who you are:
- Bachelor’s Degree in related field or equivalent combination of education
- Experience in network support and delivering network projects.
- Expert level technical certifications such as CCIE or training equivalent.
- Hands-on experience with Cisco Meraki, Cisco ISR and Catalyst switches, Palo Alto networking equipment.
- Proven experience in troubleshooting and resolving complex network issues in technologies related to routing, switching, VPN (Global protect and Anyconnect), wireless, certificates, network slowness, etc.
- Strong understanding of networking protocols, security principles, and best practices
- Experience in planning, executing, and overseeing network projects from initiation to completion.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to diverse audiences.
Bonus points if you have:
- FortiGate certification
- Experience with Managed Service Providers (MSP)
- Financial Services Industry experience
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation and total rewards package. If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
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