Experience Requirements Required:
• 4+ years of professional experience in a related field with increasing responsibility
• Experience in Java & JavaScript
• Effective oral and written communication skills
• Team player
• Great attitude
Desired:
• Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications
• Experience with Cisco CVP or similar IVR call flow development
• Knowledge of Speech Recognition technology, preferably Nuance
• Experience with telephony integration development
Responsibilities Analyze requirements and design solutions for projects of high complexity and risk
• Review, evaluate, organize and document detailed requirements of the various stakeholders
• Prepare technical design options; consult with hardware and software technicians on options and strategies
• Develop, document and present design solutions and alternatives
• Prepare estimates of cost, effort and duration for development tasks and activities
Design/develop solutions according to business and technical requirements
• Identify and validate software and infrastructure components required to implement technical solutions
• Identify and validate solution objects, functions, interfaces, dependencies, and integration points
• Prepare design documentation and participate in design reviews
• Translate designs into specifications for required infrastructure and application software components
• Code and unit test solutions
Participate in quality assurance and testing to achieve quality objectives
• Review established quality requirements and measurement metrics
• Perform quality assurance and testing activities according to planned schedules
• Apply selected testing tools and techniques
Implement solutions
• Adhere to Assurant change management requirements for application and system implementations
• Analyze conditions and identify strategies that minimize implementation risk and/or improve system reliability and performance
Provide system support
• Maintain knowledge of overall environments, utilities and procedures
• Participate in on-call rotations
• Provide timely, concise communication of incident status to appropriate personnel
• Evaluate conditions and suggest possible strategies to minimize risk(s) of incident recurrence
• Resolve development and support issues of high complexity or risk
Maintain and enhance knowledge of the business operations and strategic imperatives of Assurant
• Periodically review business goals and operational and strategic objectives
• Apply knowledge of the key components and relationships of Assurant products, distribution channels, and customer base
• Foster and sustain open communication with business application users and stakeholders
• Adhere to the Assurant Core Principles; pursue achievement of excellence in Core Competencies
• Know the critical success factors supporting the Assurant Core Purpose, Mission, Goals and Strategy
Education Requirements Bachelor’s degree in Computer Science, Management Information Systems, or some related area
