he nature of the work is focused on the company's computer and telephony technology tools used to create, store, exchange, and use all forms of information. Optimize the capability of the IT infrastructure and services to deliver cost effective and sustained level of application availability. Develop complex tools and processes in the support of continuity management. Executes tests for system continuity. Design, test, and implement monitoring tools and processes. Write procedures to respond to results so system issues are brought to resolution. Collect metrics over a long term for trending. Performs complex work to install hardware and software taking proactive steps to assure success. Devises process and procedure for applying and maintaining security settings and user access based on technology platform. Recommends improvements as indicated based on analysis of current techniques and perceived imperfections. Uses specialized SAP basis skills to create and maintain SAP environments, install SAP application components, monitor and trouble shoot SAP technical issues.
