DescriptionWe have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Java AWS Connect Software Engineer III at JPMorgan Chase within the Consumer and Community Banking, Operations Technology Voice team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.
Job responsibilities
- Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
- Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
- Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
- Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
- Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
- Contributes to software engineering communities of practice and events that explore new and emerging technologies
- Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Hands-on practical experience in system design, application development, testing, and operational stability
- Proficient in coding in one or more languages including Java, Python, Microservices and integration utilizing Vendor SDK/APIs like Genesys Cloud or Amazon Connect or similar
- Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
- Experience in Contact Center Technology with Omni channel implementation on AWS
- Strong proficiency working with AWS Services like S3, Kinesis Data Stream, Amazon Connect, AWS Lambda, AWS API gateway, AWS Event Bridge, AWS ECS, AWS CloudWatch, AWS RDS, AWS DDB etc.
- Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
- Overall knowledge of the Software Development Life Cycle
- Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security
- Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Preferred qualifications, capabilities, and skills
- Familiarity with modern front-end technologies
- Exposure to cloud technologies - AWS
