First Heritage Federal Credit Union is a leading employer and financial institution in the communities served, dedicated to both the success and financial well-being of our members and team members. We are a strong, growing, dynamic organization, operating nine full-service local locations, with total assets over $700 million. First Heritage is dedicated to being an employer of choice, offering a competitive salary, and exceptional benefits package. First Heritage is dedicated to being an employer of choice, offering a competitive salary, generous 401k contributions and health, vision and dental plans. We also offer an array of options to continue your professional growth and development including an educational assistance program as well as supporting our team members to participate in external and internal leadership programs. We believe that supporting and empowering our team members in their personal growth is key to happiness and success, which in turn is passed on to our members and the community.
Cybersecurity Monitoring Analyst:
Monitor, troubleshoot, and maintain equipment, software and any third-party vendors providing security functions that protect the credit union’s computer systems, network and data. Work through daily IT security monitoring reports and alerts to identify and assist in remediation of system vulnerabilities, potential breaches. Configure and maintain desktop equipment, answering IT support calls and/or ticket requests, and utilizes troubleshooting skills to resolve issues with desktop equipment and applications. Participate in the coordination of Disaster Recover and Business Continuity planning and testing.
Ideal candidate must be able to regularly report to First Heritage Federal Credit Union's Headquarters located in Corning, NY.
JOB DUTIES:
- Install, configure, maintain and troubleshoot PCs, Laptops, receipt and laser printers, check scanners, ID scanners, phones, and all other desktop computer related systems, devices, and equipment. Maintain documented inventory, procedures and resolutions.
- Monitor and investigate email encryption and email threat protection issues utilizing solutions provided.
- Monitor Network Access Control tools, and assist with follow up regarding blocked devices, or requests for allowing FHFCU domain devices when needed.
- Maintain User accounts on the FHFCU domain and applications utilized. Make certain proper permissions that are requested through strict channels only are established within applications.
- Utilize security monitoring tools to work through daily/weekly/monthly reports and tickets to investigate and assist with remediation and/or reporting of anomalies, system vulnerabilities, suspicious activity, etc.
- Monitor system patching reports and dashboards, and utilize software deployment tools to assist with remediation of missed patching on desktop devices, or follow up with other IT staff or vendors for updating servers, network equipment, ATM’s, etc.
- Monitor endpoint security protection reports and dashboards to ensure all FHFCU endpoint devices are up to date and assist with remediation of follow up with IT staff for remediation.
THIS JOB DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT. JOB DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHEN DEEMED APPROPRIATE BY MANAGEMENT.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED
KNOWLEDGE & SKILLS:
Experience:
Two to Five years of experience working in IT and/or Cybersecurity related roles. Experience at a financial institution is a plus.
Education/Certifications/Licenses:
Two-year degree with concentration in Information Technology, Cybersecurity or related field. Additional courses and/or certifications related to this position are a plus.
Compensation:
Actual compensation figures are based on a number of factors including work experience, relevant skills and training, and if applicable, licenses or certifications. In addition, First Heritage offers a very strong benefits package as well as multiple position levels to allow growth and earnings potential.
Interpersonal Skills:
Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.
ADA REQUIREMENTS:
Physical Requirements:
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions:
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements:
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.
