This requires weekly onsite presence in Indianapolis.
In a Nutshell
Valve+Meter is in search of an Account Manager. The Account Manager is responsible for managing the relationship with and retention of our clients. You own the transformational growth of your clients by monitoring, representing, and optimizing the results of your clients’ marketing dollars. You will ensure each client has a dedicated advocate inside the day-to-day operations of Valve+Meter.
At Valve+Meter, we are dedicated to crafting innovative and impactful marketing solutions that elevate our clients' revenue and brands. Our team of talented marketers thrives on strategy, creativity, collaboration, data, and execution to drive measured results for our clients.
Why this Role Is Important
The Account Manager bridges the client, the strategy, and the execution. You will serve as the primary point of contact with the client and act as an extension of their team.
Valve and Meter is seeking a highly motivated and results-driven Account Manager to join our Client Success department. As an Account Manager, you will be responsible for managing and growing our client relationships in the performance marketing space.
About The Role - Key Responsibilities
- Develop and maintain strong relationships with key clients in the performance marketing industry
- Understand client needs and objectives, and provide strategic recommendations to drive their business growth
- Collaborate with internal teams to develop and execute performance marketing campaigns
- Monitor campaign performance and provide regular reports to clients, highlighting key insights and recommendations
- Identify opportunities for upselling and cross-selling to existing clients
- Stay up-to-date with industry trends and best practices in performance marketing
- Execute quarterly business reviews with each client
Activities
- Maintain knowledge of all marketing programs
- Analyze client scorecards
- Determine the effectiveness of ongoing campaigns
- Identify and interpret trends as appropriate
- Request and review ad hoc data analysis
- Build and maintain relationships with both the client and internal team
- Coordinate and facilitate client meetings (weekly, quarterly, etc.)
- Recommend, architect, and test opportunities to increase return on marketing spend
- Work with the team to optimize content and improve conversions
- Negotiate agreement renewals
Standard Software
- Productivity Suite: Google G Suite (Docs, Sheets, Slides)
- Digital Communication: Google Meet / Slack / Gmail
- Project Management: Wrike
- Time Tracking: Wrike
- Instant Messaging: Slack
- CRM: Pipedrive
- Automation: Zapier
- Password Manager: 1Password
- eSignature: PandaDoc
- Call Management: CallRail
- EOS Management: Ninety.io
What Valve+Meter Offers
- Excellent Benefits Package Including Medical, Dental, and Vision; 401(k) match; and Company-Paid Life Insurance Policy
- Profit Bonus Opportunity
- Three Weeks of Paid Time Off
- Seven Paid Holidays
- Two Paid Service Days
- Casual Dress Code
- Pet-Friendly Office
- Environment for Fast Career Growth
- Flexibility for hybrid work after an introductory period
About Us
We've named our practice Valve+Meter because the variables we can manage for our clients are the flow and cost of new business. The "valve" part of our approach manages the right rate of new business for our client’s operation, and the "metered" results we generate.
Core Values
- Think: Focus. Find a way forward.
- Love: Act in the long-term best interest of another.
- Serve: Meet expectations. Go the extra mile.
- Transform: Create dramatic change. Be irreplaceable.
- Be Just: Be fair and transparent. Do no harm.
Your Qualifications
- Prior experience in account management or client-facing roles in the performance marketing industry
- Strong understanding of performance marketing metrics and KPIs
- Excellent communication and interpersonal skills
- Proven ability to build and maintain relationships with clients
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
Your Experience
Required:
- Experience delivering results
- Bachelor’s degree or equivalent work experience
- 3-5 years experience
- Strong attention to detail
- Data analysis & interpretation
- Agency experience
- Presentation skills
- Excellent written and oral communication
- Detail-oriented
Preferred:
- Experience working in marketing
- Experience tracking time to specific clients and projects
- Fast-paced environment
- Up-to-date knowledge of technology
Personal Attributes
- Excellent communication skills
- The ability to communicate and lead remotely
- Financial and digital marketing acumen
- An eye for detail
- Strong organizational and time management skills
- Polished presentation skills
- An analytical, curious, and strategic mind
- A positive, resilient, and scrappy attitude
