SUMMARY DESCRIPTION:
Security Officers are responsible for promoting safety and security throughout the property while verbally interacting with Team Members, Guests, visitors, and vendors.
ESSENTIAL JOB FUNCTIONS/DUTIES:
- Provide exceptional Guest service while maintaining a positive attitude.
- Promote the Players Club loyalty program to Guests.
- Monitor and authorize entry and departure of Team Members, Guests, visitors, and vendors within and around property to protect against theft and maintain the security of Company assets.
- Patrol premises to prevent and detect signs of intrusion or rule infractions, answer alarms, and ensure the security of vehicles, doors, windows, and gates.
- Dispel tense situations using verbal de-escalation skills.
- Monitor assigned internal and external areas for signs of unusual activities, approaching and discouraging loiterers and panhandlers.
- Assist in removing disruptive individuals from property and document such actions.
- Conduct investigations involving Guests, working closely with Surveillance and completing appropriate investigative documentation to support outcomes.
- Collect, document, and dispose of confiscated items and document those items that are evidentiary.
- Prepare and maintain incident logs and create reports to record all activities that affect properties, Team Members, and Guests.
- Escort Team Members who collect and transport monies within property.
- Adhere to objectivity and exercise sound independent judgment and emotional control.
- Uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
- Respond to and assist with emergency response to medical aid situations according to departmental rules and regulations, policies, and procedures.
- Safely drive assigned motor vehicles to transport individuals to and from locations.
- Maintain positive control of assigned keys.
- Effectively utilize radio communication systems and departmental codes and call signs.
- Other duties as assigned.
JOB SPECIFICATIONS:
- Demonstrate strong listening and communication skills.
- Demonstrate problem-solving and critical thinking. Must be able to work independently and maintain a high level of performance.
- Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Yes
