Company Description
Aspire Interactive Technologies LLC is a leading provider of professional technology services, dedicated to delivering innovative solutions and exceptional customer support. We are committed to empowering our clients with cutting-edge technology and security that drives their success. Our team of skilled professionals is passionate about providing timely, reliable, and efficient solutions. We believe in fostering a collaborative and supportive work environment where employees can thrive and grow.
Role Description
The Systems Specialist provides technical support and troubleshooting for networking and server systems. This role will involve remote and on-site support, interacting with clients to resolve issues and ensure their satisfaction.
Key Responsibilities
- Resolving inbound technical support tickets related to networking and server issues.
- Traveling to client locations to install, configure, and troubleshoot networking and server equipment.
- Providing on-site technical support to clients.
- Learning and contributing to our remote monitoring and management systems.
- Assisting teammates as necessary.
- Working with sales to enhance our client offerings.
Required Qualifications
- Bachelors in Computer Science or related field
- Minimum 2-5 years of experience in networking and server administration.
- Strong technical skills in networking (TCP/IP, VLANs, routing protocols) and server administration (Windows Server, Linux, VMWare, Hyper-V).
- Familiarity with cloud-managed network gear (e.g., Meraki, Cisco Meraki, Unifi).
- SonicWall experience is a plus
- Experience with RMM tools (e.g., ConnectWise, Kaseya, NinjaOne).
- Ability to work independently and as part of a team.
- Excellent customer service skills.
- Strong problem-solving and troubleshooting abilities.
- A passion for learning and continuous improvement.
Preferred Qualifications
- Relevant certifications (e.g., CCNA, CCNP, Microsoft certifications).
- Experience with cloud platforms (AWS, Azure, GCP).
- Scripting skills (PowerShell, Bash).
Benefits
- Competitive salary
- Health insurance
- Paid time off
Additional Information
- Primarily working from our office with limited remote work opportunities after 6 months of tenure.
- Occasional travel to client sites will be necessary.
- On-call duties may be required after 6 months of tenure, based on performance and client needs.
- Opportunities for growth and advancement within the company, including leadership roles and technical specialization.
