About Lex Technology:
Lex Technology is a leader in innovative tech solutions, dedicated to providing top-tier IT services to our clients. We are seeking a proactive and detail-oriented Systems Administrator to join our IT team. This role is ideal for individuals who excel in a fast-paced environment and are passionate about delivering exceptional customer support.
Position Overview:
The Systems Administrator will be responsible for managing and supporting Tier 1 Help Desk operations, providing technical support to both internal and external customers, and ensuring the smooth functioning of our IT infrastructure. Military service experience and SQL knowledge are highly valued in this role.
Key Responsibilities:
· Provide Tier 1 Help Desk support for hardware, software, and network related issues.
· Assist customers and internal teams with troubleshooting and resolving technical issues via phone, email, or in-person.
· Perform routine system maintenance and updates.
· Monitor and maintain servers, workstations, and network devices.
· Assist with user account creation, permissions, and security settings.
· Document processes, technical solutions, and support procedures.
· Support database related tasks; SQL knowledge is a plus.
· Assist with system backups, recovery procedures, and data integrity checks.
· Collaborate with other IT team members on various projects and initiatives.
· Participate in on-call rotation for afterhours support.
Qualifications:
· Proven experience as a Systems Administrator, IT Help Desk technician, or similar role.
· Strong understanding of IT systems, networking, and troubleshooting.
· Excellent communication and customer service skills.
· Familiarity with Windows and Linux operating systems.
· SQL knowledge is a plus.
· Experience in military service is a plus.
· Relevant certifications (e.g., CompTIA A+, Network+, MCSA) are a plus.
Education and Experience:
· Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
· 2+ years of experience in a similar role preferred.
Benefits:
· Competitive salary
· Health, dental, and vision insurance
· 401(k) with company match
· Paid time off and holidays
· Professional development opportunities
