Job Overview
A System Administrator is responsible for managing and maintaining the IT infrastructure, including datacenter, virtualization, cloud computing, IT applications, and end user support. A System Administrator works closely with the IT manager and other IT staff to ensure the optimal performance, security, and availability of the IT systems and services. A System Administrator also provides technical guidance and troubleshooting to the end users on various IT issues and requests.
Key Responsibilities
- Management of IT infrastructure, including virtualized servers, storage, backup devices, hardware, and software applications.
- Ensures computer equipment, hardware, and software are updated to meet the company’s needs
- Active member of the IT Team – assists in response to helpdesk tickets and ensures accurate and timely closer of requests.
- Provides technical guidance to the end users on new IT systems, including new user hardware and set-up
- Management of existing IT assets and provide inputs in the procurement of new IT-related assets
- Work with users and global teams on business requirements for new technology implementations
- IT Application Installation, Validation, Configuration and Support, ensure IT compliance
- End user support for Corporate/Site Applications & Systems
- Data Backup, Disaster Recovery and Business Continuity for Business applications and users
- Document Management – Implement Policies and Procedures for Electronic Data and Computer System Operations, maintain SOPs, GMP / Non-GMP and other Guidelines
- Extending IT Support to all External / Internal Audits / Visitors & Clients
- Define and implement IT policies, procedures, and best practices, working closely with management to help maintain FDA compliance on all IT infrastructure and applications as needed
- Manage security solutions, including firewall, Switch configurations, VPNs, IDS/IPS, and endpoint protection.
Experience
- 5-10 years performing computer system administration, manufacturing environment preferred
- A certificate in computer science or a related field, preferred CCNA & MCP
- Demonstrated ability to learn and apply regulations related to the pharmaceutical industry computer systems, specifically: cGMP documentation requirements and regulatory agency requirements such as FDA 21 CFR Part 11 Strong interpersonal and communication skills.
- Proficiency in Windows operating systems
- A solid understanding of networking, cloud /distributed computing environment concepts
- Must possess strong written and communication skills, organization and multitasking
- Willingness to mentor, train, and share knowledge with peers.
