At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
What You’ll Do
Customers Bank is looking for a Digital Security Analyst who is Analytical, detailed orientated, and adaptive to support the strategy of the company's Digital Security Operation’s Team. Utilizing enterprise security tools, the Digital Security Analyst will be required to detect, triage, and prevent security incidents, protect sensitive information, aid in the penetration testing of network environments, collaborate with of teams to identify and mitigate vulnerabilities, and help drive security best practices across the organization. Participation in the on-call rotation is mandatory.
The Digital Security Analyst is responsible for Tier 1 Incident Response, Cyber Security Investigations, Malware Analysis, and Threat Hunting within the Security Operations Center. Participating in a team rotation program, the Analyst will aid and support the Advanced Operations, and Vulnerability Management programs within the Digital Security Operations Team.
Responsibility
- Perform initial investigations on all alerts and tickets generated by security tools and close investigations or escalate as necessary.
- Monitor all business assets for irregularities and anomalies.
- Report and/or escalate all high and critical level incidents to leadership.
- Support the development of the Digital Security Operations team by providing insight into changes and enhancements to procedures, tools, and techniques.
- Follow all guidelines and procedures to ensure task and responsibilities are completed within the defined standards and regulations.
- Utilize the provided educational training programs and external resources to expand knowledge base around information security topics, trends, requirements, and best practices.
- Supporting the Incident Response Program
- Review, Investigate, and Respond to all security related alerts in a timely manner.
- Manage and Maintain the Abuse Mailbox per SLA’s
- Participate in regularly scheduled trainings, tabletops, and Blue Team exercises.
Must Haves
- Associate degree in computer science, Cybersecurity, or similar work experience in a related field
- 2+ years of cybersecurity experience in operational or tactical cyber threat analysis; experience can include one or more of the following cyber-security functions: Intrusion Detection/Prevention, Monitoring, Incident Response, Digital Forensics, Vulnerability Management
- 2+ years of experience as a security analyst (or related) subject matter expert that has worked across organizational boundaries to analyze cyber threats to their organization’s infrastructure and services.
Nice To Haves
- Financial industry experience
- Knowledge of advanced cyber threats, threat vectors, attacker methodology to include, tools, tactics, and procedures and how they tie into the Cyber Kill Chain or Miter ATT&CK framework.
- Experience with premium threat intelligence tooling and/or open-source intelligence techniques.
- Experience in malware detection and analysis using static and dynamic malware analysis methods.
- Knowledge of cloud services and their attack surface.
- Related industry certifications (Sec+, CTIA, CISSP)
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.
