Company Description
Founded in 2002 and headquartered in Greenwood Village, Colorado, Uncommon Solutions is an independent IT consulting firm. As a certified Microsoft Partner, Uncommon Solutions primarily serves the small to mid-sized market, specializing in managed IT services, analytics and data integration, and applications integration. We strive to help GROWING companies LEVERAGE technology into results worth CELEBRATING! Our core values are Craftsmanship, Character, and Lasting Effect. Clear communication, tailored solutions, and staying on budget are our priorities.
Role Description
The primary responsibility of this role is to enhance and ensure the quality of service delivery. This position oversees investments in professional development, best practices, and technological expertise, fostering a culture of innovation and technical excellence that supports our mission and our clients’ objectives.
Key Responsibilities
- Coach and support apprentices to enhance the quality and capacity of the delivery team.
- Identify, document, and promote best practices that leverage the collaborative relationship between apprentices and senior staff to achieve client success and generate profitable revenue.
- Allocate surplus team capacity to activities that maximize gains, including winning revenue (sales engineering), ensuring efficient and effective delivery (management and methodology), and increasing capacity through professional and personal development.
Qualifications
- Educational Background: Bachelor’s degree in a relevant field such as Business Administration, Management, Information Technology, or a related discipline. Advanced degrees or certifications in these areas are a plus.
- Proven experience in a leadership or managerial role, preferably in a service delivery or professional development environment.
- Demonstrated success in coaching and mentoring team members, particularly in a mixed team of apprentices and senior staff.
- Experience in identifying and implementing best practices to improve service quality and team performance.
- Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Excellent communication and interpersonal skills to effectively collaborate with team members and clients.
- Strategic thinking and problem-solving abilities to allocate resources efficiently and maximize team capacity.
- Proficiency in leveraging technological tools and platforms to enhance service delivery and professional development.
- A commitment to fostering a culture of innovation and technical excellence.
- Ability to adapt to changing environments and drive continuous improvement.
- Strong organizational skills and attention to detail to manage multiple investments and initiatives simultaneously.
