At Stitch, we're building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers' lives easier with Braze.
Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.
We're all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world's most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.
About This Role
The Business Strategist role at Stitch is a unique hybrid of a Technical Business Analyst combined with a Program Manager. You'll advise our clients on campaign program strategy, platform migration, and implementation strategy. You'll be consulting alongside other Stitchers on our Delivery team, including Solution Architects, Email Developers, and Marketing Strategists, to deliver top-tier marketing solutions centered around Braze for our clients.
You'll play a crucial role in defining project scope by gathering and documenting business, functional, and technical requirements; and aligning client objectives with system features and functions. You'll use your deep understanding of marketing technology to help drive the expansion of our relationships with clients and help others solve project challenges when they arise.
We anticipate this role to start in Q4 2024, and the exact start date will be confirmed as project details are finalized.
What You'll Do
- Collaborate with Solution Architects, Marketing Strategists, and Technical Producers at Stitch to deliver projects and programs for clients centered around Braze and their integration partners
- Be the primary point of contact for our clients and fellow Stitchers for project management activities
- Utilize your consulting expertise to step into new or existing accounts with confidence to drive work forward through a strong understanding of the work required
- Delve into the details of your projects to develop a deep understanding of the challenges our clients face and work to help create solutions
- Intentionally create and build relationships with clients at multiple levels of the business, Stitch partners, and internal Stitch team members through regular communication and by consistently adding value
- Consistently work with your clients to find new work streams within the business and find new areas to make an impact to expand our existing business with each client
- Actively delegate tasks and organize workstreams across project teams
- Utilize Stitch's internal project management tool, Click-Up, to organize the project team's tasks and ensure maintenance of the client's project management tools as well
- Prompt project team members to create clear documentation of solutions
- Schedule all meetings, project syncs, and on-site meetings for the duration of the project
- Confidently communicate with all Stitch project team members and on all levels of the client team, including executives, IT, and Marketing, to ensure we're adhering to our project timelines
- Proactively manage the project budget and ensure we have the appropriate timeline and project team members to deliver a successful solution to our client
- Enrich working relationships by completing commitments within the required timeframes and bringing additional insights and recommendations to every scenario
- Effectively manage your time to achieve quarterly billable hour targets
- Stay informed about the latest advancements in Braze and its technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining a minimum of 3 Braze certifications, including the Braze Marketer certification
- Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement
- Perform additional duties as assigned and needed
What Does Success Look Like In This Role?
- In addition to driving project management activities, you are also the go-to advisor for your clients on campaign program strategy, platform migration, implementation strategy, and more. You develop a deep understanding of the strategic and technical aspects of Braze and the platforms that integrate into it to provide a strong point of view and expertise on how they will create success for your clients
- You proactively strategize for how the technologies and processes we implement will affect the client team you work with and their business as a whole.
- You build strong relationships with your client teams and other teams in their business to find opportunities for Stitch to serve them.
- You show up to every meeting with our clients and other Stitchers prepared and engaged. Every point of communication - Slack, email, Zoom meeting, or in-person meeting - is an opportunity to impress our clients. You are responsive and work with a sense of urgency
- You manage your weekly schedule well to consistently meet Stitch's broader quarterly billable targets. You'll be juggling a variety of activities during the week including heads-down work, client meetings, Stitch office hours, pursuing certifications, and time-tracking. You may work with multiple clients at one time. Being intentional about organizing your schedule each week will help you feel prepared for the context-switching that consulting involves.
Requirements
- 5+ years of experience in marketing technology and customer engagement implementations, preferably with a focus on Braze or similar platforms
- 3 or more Braze Certifications, including the Braze Marketer certification, or the ability to quickly obtain them after starting the role
- Solid understanding of marketing automation
- Demonstrated experience and confidence in leading meetings with various levels of marketing organizations
- Proven track record of successfully leading project teams through all phases of the project lifecycle
- Ability to work with standard and hybrid project management methodologies, such as Agile, Waterfall, and Hybrid
- Enthusiastic and curious mindset, with a proactive approach to problem-solving
- Excellent communication skills, with the ability to distill complex ideas into simple, actionable insights
- Ability to travel up to 20%
- Availability to travel to Stitch's headquarters in Indianapolis, Indiana during your first week for onboarding
- Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future
Benefits
- Flexible PTO policy
- Monthly tech stipend
- Paid parental leave
- Medical, dental, vision, and life insurance
- In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana
- Access to employee resource groups
