Hello,
Hope you are doing well,
This is from Manasa Tekvivid INC, I just wanted to check if you or someone you know may be interested in the following position.
Please go through the below requirement and please share me an updated resume at your earliest convenience, so that we may support your candidacy for the role. I sincerely appreciate you referring this requirement to anyone that you know who might be interested in case of your unavailability.
Job Title: Network Support Specialist
Location: Des Moines, IA
Duration: 12 months
Client: State of IA
The Network Engineer (NE) is responsible for the design, implementation and overall performance, security and availability of the entire LAN/WAN/MAN.
The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities:
- Provide desktop/laptop/thin client support both desk-side and remotely.
- Install, patch, and troubleshoot Windows 7/10.
- Troubleshoot issues with Microsoft 2019 and Office 365 products.
- Configure and troubleshoot Windows networking (TCP/IP).
- Escalate issues to next-level support or management as appropriate.
- Troubleshoot issues with Microsoft Edge and Google Chrome.
- Provide support using remote tools.
- Install and troubleshoot a variety of in-house developed and third-party software.
- Troubleshoot desktop and network printer issues.
- Support Google Workspace products.
- Support Apple devices (iPad, iPhone).
- Understand and support Microsoft Active Directory (client-side).
- Implement hard drive encryption, preferably using Bit locker and McAfee.
- Modify system registry as needed.
Qualifications:
Required Experience:
- 5 years of experience in PC support (desktop/laptop/thin client).
- 5 years of experience with Windows 7/10 installation, patching, and troubleshooting.
- 5 years of experience troubleshooting Microsoft 2019.
- 5 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
- 5 years of experience escalating issues to next-level support/management.
- 5 years of experience troubleshooting Microsoft Edge and Google Chrome.
- 5 years of experience providing support with remote tools.
- 5 years of experience installing and troubleshooting a variety of software.
- Experience in support of Microsoft Office 365 products.
- Experience in Apple device support (iPad, iPhone).
- Thorough understanding of Microsoft Active Directory (client-side).
- Experience with hard drive encryption, preferably Bit locker and McAfee.
Desired Experience:
- Ability to troubleshoot desktop and network printer issues.
- Experience with Google Workspace products.
- Ability to modify the system registry.
Education:
- Preferred: 4-year degree or equivalent technical study.
Certifications:
- Industry certifications (A+, Network+, MCP, etc.)
Manasa
US IT Recuriter
Email ID: manasa.tupelli@tekvividinc.com
Phone: 9726368346
Website: www.tekvividinc.com
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