Join the Hotel Burbank family and help lead Southern California’s latest and greatest lifestyle destination for everyday adventure seekers and bright-minded movers and shakers. We’re launching a collection of new options to fuel every kind of California dream—and we’re looking for a colorful character to be a key leader of our growing team.
Job Summary:
The information technology director is responsible for the overall planning, organizing, and execution of all IT functions at the location. This includes directing all IT operations to meet property and guest requirements as well as the support and maintenance of existing applications and development of new technical solutions. Reports to the president in absence of the general manager.
Duties and Responsibilities:
Practice OSHA (Occupational Safety and Health Administration) standards and comply with all company safety policies and procedures
- Manage the day to day activities of the Information Technology function, plan and organize work.
- Perform all management functions for IT department staff including scheduling, discipline, selection, development, training, and performance reviews.
- Analyzes complex business needs presented by the user community and/or guests and recommends technical solutions.
- Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
- Directs operations in executing production tasks according to a documented schedule that meets or exceeds property/guest expectations.
- Produces a detailed timeline for each application release and implements effective project control by monitoring the progress of the software release and reporting the status.
- Directs and prioritizes the workload of subordinate personnel.
- Reviews all designs, code and unit test plans where applicable.
- Approves all business requirements prior to the technical solution.
- Participates on all hardware and software evaluations and maintains vendor contracts.
- Directs education programs for her/his staff.
- Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting.
- Performs salary administration and conducts interviews and makes recommendations for new hires, consultants and/or replacement personnel
- Ensure that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required.
- Continually keep informed of approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to :
- Cabling Systems
- Personal Computer and Software
- Electronic Key Systems
- Accounting Systems
- Other Systems
- Maintain an up-to-date inventory of all computer hardware.
- Manage the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency.
- Monitor the performance of the software and maintain a log book of performance report e.g., through systems measurement facility/utility, error and integrity check reports, system malfunctions and solutions.
- Install and test corporate approved program changes to the hotel computer system(s).
- Understand all standard and customized features and functions of the hotel front office systems, point of sale systems, and other systems, including but not limited to system security, system reports, manager functions, system utilities, and user functions.
- Designate selected individuals for each system to train so that these individuals can train other users.
- Establish documents, test, and communicate appropriate emergency procedures to follow when the hotel computer system(s) are inoperable.
- Ensure that all computer media saves and back-ups are completed, documented and stored per Oh So Original, Inc. specifications.
- Control all user ID’s, passwords, and security parameters.
- Develop and control the departmental budget.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Vendors – to arrange services
- Regulatory agencies – regarding safety and emergency matters
- Other contacts as needed (professional organizations, community groups)
- Perform other duties as assigned.
ACCOUNTABILITY:
This is the top IT job in a large full-service hotel with an extensive range of facilities and services, and extensive system’s needs.
Minimum Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
- Minimum of 5 years experience working in IT operations, supervising technology teams, and overseeing information technology projects.
- Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems.
- Experience in the hospitality industry is preferred.
- Experience in the Windows ecosystem for endpoints and servers.
- Strong interpersonal skills and ability to effectively communicate with teams across the entire organization.
- Excellent leadership and decision making skills to prioritize bread workload.
- Strong knowledge of project management principles and IT Security measures and tools.
Physical Requirements:
- Use a keyboard to operate various property management systems, etc.
- Carrying, pushing, or lifting items weighing up to 50 pounds
- Frequent stooping and kneeling
- Because we are open 24 hours a day, 365 days a year, positions require flexibility in scheduling and may be required to work nights, weekends, and/or holidays.
*The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all of the responsibilities or qualifications of the job.
