About Elastio: Elastio is a high-growth cybersecurity company with the only cloud-native agentless platform that verifies the integrity of live data and backups to guarantee businesses can always recover from ransomware attacks with minimal downtime and data loss.
Joining Elastio means becoming part of a dynamic team dedicated to staying ahead of cyber threats and pushing the boundaries of technology. This is an unparalleled opportunity to be at the cutting edge, working with the latest machine learning and artificial intelligence techniques to safeguard critical business data.
Specific responsibilities include:
- Serve as the primary point of contact for customer security and infrastructure teams, building strong relationships and providing technical support.
- Ensure customer account health by driving adoption, growth, and retention, while proactively identifying and resolving issues.
- Troubleshoot and resolve intermediate technical issues in collaboration with customers and escalate more complex issues to senior team members when needed.
- Develop and maintain internal and external knowledge bases, including product documentation.
- Contribute to product feedback discussions and assist in testing new features.
- Stay current on cybersecurity trends and deepen platform expertise.
- Provide support during regular hours and on a scheduled rotational basis.
Qualifications:
- 2-3 years of hands-on experience in a technical support role or a similar position.
- Strong Linux or Windows troubleshooting skills, with the ability to navigate and resolve issues in complex technical environments, is a MUST.
- Hands-on experience with public cloud platforms, particularly AWS, with a preference for candidates holding AWS Certified Cloud Practitioner, CompTIA Cloud+, or CompTIA Security+ certifications (preferred but not required).
- Familiarity with malware and ransomware, including prevention and recovery techniques, is a plus.
- Experience with backup solutions such as Veeam, Commvault, Cohesity, and Rubrik is a plus.
Benefits:
- Competitive salary and performance-based bonuses
- 401(k) retirement plan
- Professional development opportunities and ongoing training
- Cutting-edge technology and a collaborative work environment
