Why PsychPlus?
The current delivery model for mental health care is broken in this country. PsychPlus set out on a mission to reimagine how mental health care is delivered to folks who need it. Our goal is to provide a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually so our patients can be seen at their convenience.
Through a combination of exceptional medical and psychological care and best-in-class technology, we provide an unparalleled approach that serves our patients' needs in an integrated way. Join us in our mission to ensure that every person has access to affordable and accessible mental health care.
About The Role
We are seeking a dedicated and experienced IT Support Specialist to join our healthcare-focused technology team. As an IT Support Specialist in the healthcare industry, you will be an integral part of supporting our staff in improving patient care, streamlining healthcare operations, and ensuring data security and compliance. Your work will directly impact the delivery of high-quality healthcare services to patients and providers.
Responsibilities
- New Office Setup
- Travel to newly acquired clinics in US (25% travel) and perform on-site network setup and configuration.
- Collaborate with external vendors and internal teams to resolve network and application-related issues.
- Set up and configure the Wi-Fi network, including access points, for seamless wireless connectivity.
- Deploy and configure phone systems for efficient communication within the clinic.
- Install and configure equipment such as printers and other peripherals.
- Administer and manage our Office 365 account, including email subsystems, content management, and user access.
- Monitor and optimize email and collaboration services for performance and security.
- Lead the onboarding process for new employees, including setting up laptops, creating Office 365 accounts, and granting access to necessary tools and resources.
- Ensure the offboarding process is completed efficiently when employees leave the company, including revoking access and securing company assets.
- Configure and deploy new laptops and desktops for employees.
- Receive and manage help desk tickets, addressing technical issues with urgency and efficiency.
- Implement and manage endpoint security measures for all laptops, devices, and phones.
- provisioned globally, including antivirus software, encryption, and regular security updates.
- Perform regular security assessments and audits on endpoints to verify their compliance with security policies.
- Ensure that all endpoints have appropriate security configurations and are patched against known vulnerabilities.
Requirements
- Bachelor's degree in IT, CS, or a related field is preferred.
- Proficiency in IT infrastructure management, including network configuration, hardware, and software.
- Knowledge of operating systems (e.g., Windows, Linux) and server administration.
- Experience with Azure cloud computing platform.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
- Understanding of IT security principles, cybersecurity readiness, and best practices.
- Experience with computer setup, maintenance, and troubleshooting.
- Knowledge of backup and disaster recovery solutions.
- Familiarity with ITIL (Information Technology Infrastructure Library) or other IT frameworks.
- Proficiency in scripting languages (e.g., PowerShell, Bash) for automation tasks.
- Experience in configuring and managing network devices (routers, switches, firewalls).
- Knowledge of VPNs, VLANs, and network security.
- Ability to monitor system performance and diagnose issues.
- Troubleshooting skills to identify and resolve IT incidents.
- Strong documentation skills for maintaining records and standard operating procedures.
- Excellent communication skills, both written and verbal.
- Collaboration with cross-functional teams, IT colleagues, and vendors.
- Ability to manage and prioritize tasks, projects, and IT initiatives.
- Relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator, or Cisco CCNA.
- Customer Service: A customer-centric approach to providing IT support and services.
- Willingness and ability to travel for on-site support or setup tasks for up to 25% of the time.
Perks
Our goals are to find the best, attract the best, and offer a competitive salary—which is why we prioritize the quality of the hire over the number of hires. We offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy. We are excited to tell you about a few "perks” we offer that are unique to Psychplus. We’ve spent time thinking through what it means to be a modern mental health company and how we can better align these additional perks with our mission and values.
Additional Information
The expected base pay for this role will be between US $75,000 – US $95,000 per year at the commencement of employment. However, base pay will be determined individually and impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Psychplus Health-sponsored benefits.
So—what do you think?
If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. We are a startup and move at the speed of light. You might be required to wear multiple hats at any given time. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Psychplus, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Psychplus because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis together.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Psychplus, please go directly to our Careers Page: https://psychplus.com/careers
Psychplus will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Psychplus will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Psychplus will only be sent from @psychplus.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
At Psychplus, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide accessible and affordable mental healthcare to every one of our patients.
Psychplus applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
