Role: System Administrator - Flexera
Location: Greenwood Village, CO (hybrid)
Duration: Long Term
- Responsible for enhancements and configuration along with the daily administrative support of Flexera One vendor hosted applications.
- Provide hands-on technical support and enhancements of the application along with knowledge transfer to other team members.
- Must understand the needs of the business and be able to manage those needs and requirements in support of multiple business groups’ user administration, system configuration and enhancement requests.
- Review business enhancement requests, requirements, interdependencies, potential risks, user stories, business process descriptions, use cases, user stories, and workflow analysis
- Provide level of effort and estimates for enhancement requests
- Manage multiple enhancement initiatives and ongoing daily support for Flexera One vendor hosted application
- Work independently and with team members to resolve incidents and problems for the production application in accordance with identified Service Level Agreements
- Analyze application related problems, coordinating with multiple in-house teams to diagnose and fix operational issues
- Mentor and share knowledge with other team members as well as consulting, advising and training on specialized features and functions
- Participate in continuous performance improvement sessions to review and discuss opportunities to improve processes, standards and application efficiencies
- Design, configure, code and test enhancements for the application.
- Review and test enhancements assigned to team members when required
- Prepare and maintain functional and technical documentation
- Follow established corporate configuration and change control processes
- Engaging/working with vendor on application outage escalations, application upgrade support, application performance and support case monitoring.
- Assist with Monthly Operational Reporting to Senior Management - Support Cases Closed, Status on Project Initiatives.
