Technology Partners is a leading Technology Provider and IT organization that has provided 20 years of IT support. Our company provides a range of IT services, and technologies that solve critical problems for clients. We are looking for a full-time Level 3 Network Engineer.
RESPONSIBILITIES:
- You will provide courteous and professional English verbal and written skills to our clients
- Multi-task while prioritizing service requests
- You will diagnose and resolve Level 3 IT problems quickly and correctly
- You will document of your tasks in our ticketing system
- You will manage our clients network and technical infrastructures
- You will maintain a technical knowledge of the company's technology offerings
- You will implement our company's solutions
REQUIREMENTS:
At least 3 years of relevant Level 2 technical experience
Experience with MSP tools such as Connectwise, Bitdefender, etc.
Experience with ticket system software like Zendesk, JIRA, etc.
You should possess strong documentation skills
You should have a strong passion for IT and helping people
You should have clear English verbal and written skills
Microsoft technology such as Office 365, Microsoft AD, Exchange & Windows Server
Strong comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
A clear understanding of cybersecurity best practices
Experience with networking such as Sonicwall, pfSense, Sophos Firewalls, and VPN
Experience with cloud solutions such as Microsoft Azure or AWS
Experience supporting Windows 10, Windows 11, Server 2012, and Server 2019
Experience with Microsoft Office Suite end-user support
Experience with administration and support of Office 365
Experience with managing user accounts via Active Directory
Education:
BS in Information Technology or equivalent education required.
5+ years' experience building data networks with at least 2 years in systems engineering.
