Title: Manager and Sr Manager
Location: Atlanta GA (100% Onsite)
Type: Permanent Full-Time
The ideal candidate will be someone working in a Call Center Operation Background, who has experience in Managing a team, experience in CSAT, Attrition , Experience in handling L2, L3 level of escalation.
Transaction Monitoring is the top skills, along with AML and KYC.
In case if you have any additional questions please reach out to us. This role demands 5 days in Office and we can close this role within a week or two with the right candidate.
- 8-10 Years of overall experience
- Experience in Financial Services & AML
- Team Management Experience
- Good communication (Written English).
- Experience with Transaction reviews process
- Excellent written and oral communication skills
- Demonstrated strong attention to detail.
- Team Management Experience
- Experience collecting, interpreting, updating and organizing data
- Knowledge on AML & Transaction Reviews; KYC checks
- Gathering/collection and review of AML / KYC documents
- Initiate the risk assessment and ongoing due diligence
- Review/escalate/close alerts triggered by the transaction monitoring through platforms and systems
- Analyse suspicious nature of the transaction, Create a narrative summary for the decision made
- Responsible for SLA's, escalations & performance matrix and team management
