About our company:
At IT Assure, we provide comprehensive IT solutions tailored to meet the business needs of small and medium sized organizations. Our services include Managed IT, Cybersecurity, Cloud Solutions, Network Management, Data Backup and IT Consulting. We prioritize trust, transparency, dedication, proactive support, and empathy. We enable customers' technology to run seamlessly so they can focus on what matters most. Contact us today to see how we can support your growth as an employee at IT Assure. Come grow your skills at IT Assure, learn on the cutting edge.
At IT Assure we make systems just work. Relax.
Role Details:
- This is a full-time role for a Systems Administrator at our office in Carson City, NV, with flexibility for some remote work. This Systems Administrator role will be responsible for day-to-day tasks such as the administration of windows systems, troubleshooting, proving end users support, network device administration, and documentation The role involves collaborating with cross-functional teams to ensure smooth operation of customer IT infrastructure. You will be proving level 3+ support to small and medium business customers, end users as well as IT stakeholders. Candidates should have experience with Windows Server, networking & Office 365 backend issues, and application level support.
- This role fully supported by the senior engineering team. Team work makes our dream work.
Qualifications:
- Strong knowledge of system administration, network administration, and information technology
- Minimum 2 years of experience with MSP, IT service or within a corporate IT department
- Experience in troubleshooting and providing technical support
- Excellent problem-solving and communication skills
- Ability to work independently and collaboratively in a team
- Attention to detail and ability to prioritize tasks
- Relevant certifications (e.g., Microsoft Certified Systems Administrator)
- Experience with cloud technologies (e.g., AWS, Azure)
- Knowledge of cybersecurity best practices
- Experience with server & desktop operating systems and application software products in a Windows environment
- Experience with LAN/WAN/VPN network/firewall technologies (i.e. installation of routers, switches, and network client software)
- Excellent oral and written communication skills
- Desire to excel
Responsibilities:
- Support and communicate with customers
- Prioritize and allocate resource to the current workload or support requests
- Resolve technical issues, on-site visits and troubleshoots
- Meet SLA requirements
- Maintain high customer satisfaction
- Maintain extensive process and procedure documentation and records in ticketing system
- Keep and maintain customers or our information highly confidential
Nice to have:
- Experience directing a team
- Experience with technical training
- PowerShell scripting knowledge
- Experience with HP, Microsoft Exchange, Microsoft SQL, Veeam, VMWare
- Experience with Active Directory, Entra
- Ticketing systems
- Project management
- IT Certifications
- CompTIA Network+, Security+
- Microsoft MCP
- VMWare VCP
Benefits:
- 100% Paid Health, Dental and Vision Insurance for the employee
- Paid time off
- 401k with matching funds
- Semi-annual bonus
- Excellent work life balance
- No mandatory after hours or holiday on call
- No fire fighting
- Employer paid technical training & certifications
- Mileage, expense and technology reimbursements
- Carrier path to advance and build skills
