Job Summary:
Xtel is searching for a full-time Sales Engineer to join our fast paced Sales team. This individual will be responsible for pre and post sales technical support and solution design for new opportunities and logos. The ideal candidate must have multiple years of experience working in the telecommunications industry as a sales engineering and/or in a solution design role.
Essential Duties & Responsibilities:
- Provide Solution support to the entire Sales team.
- Be able to provide support on technical, budgetary requirements gathering.
- Be able to provide solution design for opportunities in UCaaS, Ethernet and Cybersecurity and associated areas.
- Be able to provide Post Sales Support if needed to clarify internal requirements.
- Clearly articulates value statements and network designs to internal and external customers.
- Stays current with technology as it pertains to the industry.
- Assist with special projects as assigned.
- Design and create customer facing network designs using Visio.
- Occasional travel may be required.
Internal/External Communications:
This position requires excellent written and verbal communication skills, due to the customer-facing nature of the position. The successful candidate must be able to take complex topics and make them relatable to Sales, Technical and C-Level employees. Those in this position should be able to communicate clearly and concisely, while maintaining a friendly and professional demeanor when dealing with prospects, customers, as well as peers and upper management.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education/Training:
- Bachelor’s degree from an accredited college in Information Technology, Computer Science, Engineering or equivalent work experience
- CCNA Routing/Switching
Required Technical Skills
- 10+ years working with Switching/Routing, UCaaS and CyberSecurity technologies
- Excellent understanding of UCaaS service and associated technologies
- Excellent understanding of Network Security services, including Firewalls and endpoint security
- Excellent knowledge of network protocols, configurations, and operations
- Excellent knowledge of industry routing and switching protocols
- Excellent knowledge and understanding of VoIP Protocols
- Able to directly perform configuration changes and updates to switches and routers, including VLAN configurations
- The ability to use Microsoft Office (Word, Excel, Visio) effectively
- The ability to update and create network diagrams
- Knowledge of Windows and MAC OS.
Desired Technical Skills
- Good experience with UCaaS and SIP Voice services
- Experience with Fortinet products and services. NSE 4+ certification a plus.
- Intermediate knowledge of Wireless technologies
- Excellent knowledge of cybersecurity services, including EDR/MDR/XDR end point security.
- Excellent knowledge of end customer data network solutions, including SD WAN.
About Xtel
Incorporated in 1994, Xtel is a specialist in providing innovative voice, data and security solutions. We maintain, operate, and monitor our fiber optic backbone, voice platforms and Data Centers located in Philadelphia, PA, Newark, NJ, Baltimore, MD and Dallas, TX.
The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
