Seeking to hire a Systems Administrator to maintain the health of the Ivanti Endpoint Manager environment, support software packaging and distribution, and provide tier 3 level software support.
Title: Ivanti Endpoint Manager
Location: Richmond, VA
Hybrid
Duration: 12 months
Interview: InPerson Only
Job Description
REQUIRED EXPERIENCE & SKILLS
- Strong customer service skills with a Customer First attitude.
- Extensive skills and experience in desktop products including but not limited to Windows 10/11,SharePoint, and MS Office 365.
- Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices.
- Excellent research and investigative skills.
- Extensive knowledge and experience in Active Directory, remote support tools, networking.
- Working understanding of software license management and compliance best practices.
- Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.
- Ability to communicate effectively orally and in writing with individuals and groups.
- Experience with Power Platform, PowerShell, SQL strongly preferred.
- System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc.
Duties And Responsibilities
- Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.
- Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.
- Working with service providers to ensure the client workstation image meets agency needs and security requirements.
- Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
- Provide management with recommendations for systems and process improvements
- Troubleshoot software and hardware problems and enhances the level of direct services to field staff
- Install, maintain, and assist in testing and upgrading of new and existing hardware and software
- Create job aids for internal staff to enhance the use of technical resources to support complex software.
- Manage and monitor customer IT issues using helpdesk tools – KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.
