Location :: 512 7th AVENUE NEW YORK NY 10018
Duration :: Fulltime
Interview :: Phone & Teams
POC Call :: looking for a VIP/C-Suite Tech support resource
Question to be asked while screening candidates
- What AV equipment have used or experience ?
- Interoperability/SIP service provider used?
- Experiences with TEAMs, ZOOM, WebEx, GoTo meeting management – scheduling, troubleshooting?
- Experience with iPhones, Android – troubleshooting, etc.?
- Experience with OneDrive, synch with Desktop?
Summary
Seeking a highly skilled and proactive Executive Technology Support Specialist to provide dedicated technical support to our NYC executives and senior leadership team. The ideal candidate will possess a strong technical background, exceptional problem-solving skills, and the ability to communicate effectively with senior management. This role requires a proactive approach to identifying and resolving technical issues, as well as the ability to prioritize tasks in a fast-paced environment.
Major Responsibilities Include But Are Not Limited To
- Provide white-glove technical support to executives and senior leadership team members, both remotely and on an as-needed / on[1]call basis.
- Troubleshoot hardware, software, and network issues for desktops, laptops, mobile devices, and other technology peripherals.
- Proactively identify opportunities to enhance the efficiency and effectiveness of executive technology solutions.
- Providing leadership team with hands-on training and support in all deployed Desktop Operating System, Desktop Microsoft Applications, Multi-Factor Authentication, Audio/Video Conferencing, LAN/Wireless Connection and Mobile Technology.
- Assist with visually compelling PowerPoint presentations, advanced Excel functionality and End-User collaboration tools across both business and project management initiatives.
- Support all Cybersecurity Policies/Procedures and assistance to the leadership team ensuring compliance and support – including Cyber Testing, Phishing Questions/Concerns.
- Work closely with the IT Support Team(s) to coordinate:
- Set up and configuration of new devices for executives, ensuring seamless integration with existing systems and applications.
- Installation, updates, and maintenance of software applications and operating systems on executive devices.
- Monitoring and maintenance of the security of executive devices, including antivirus software, firewalls, and encryption protocols.
- Escalation and resolution of complex technical issues impacting executives.
- Stay abreast of the evolving technology landscape to proactively identify innovative opportunities to enhance the efficiency and effectiveness of executive technology solutions.
- At times lead the assessment, recommendation and implementation of emerging technologies to facilitate development opportunities across Artificial Intelligence, Microsoft User Tools (OneDrive, Azure, O365, TEAMs, etc.), and other cloud platforms. o Collaborate with leadership team members to enhance project management, facilitate more efficient collaboration, and enable automation of administrative tasks.
Job Requirements
- Ability to work in a fast-paced environment
- Prior support experience with ‘C’ Suite leadership team
- Expert technology knowledge of Microsoft Operating Systems, Mac OS Operating Systems, Microsoft Office Suite, Networking (LAN, WAN, Wireless), Mobile technology (iOS, Android) o Network certification is a plus (Cisco) o Microsoft Certified Professional (MCP) is a plus o Apple Certified Professional (ACSP) is a plus
- 5+ years’ experience in a technical support position
- Excellent Customer Service and problem solving skills are required
- This individual must be able to work in a team environment and make positive contributions to the organization
- Flexibility to work outside standard business hours (on-call) to assist executive team with any/all tech needs
Other Skills And Abilities
- Strong analytical, interpersonal and communication skills to deal with Executives
- Must have strong written skills, with the ability to convey clear and concise thoughts and ideas
- Full-time in office work environment
