Required Skills
Experience with serving as a liaison between the business community and IT teams.
Experience reviewing, analyzing, and evaluating business processes and systems and user needs
Experience with application development as an agile/scrum product owner/business analyst
Experience with customer-focused user experience design
Experience with Agile development experience with Scrum, Kanban
Experience with writing acceptance criteria-based user stories
Experience with analytical thought processes to aid with prioritization and negotiation
Experience With Highly Complex Application Security Requirements
Experience with organizing user acceptance testing per sprint and end-to-end
Experience with story mapping
Experience with business process mapping
Experience with Atlassian Jira
Experience with completing system documentation
Proficient with the Microsoft Office products, including Outlook, Project, and Visio
Proficient with common collaboration products such as Microsoft Teams & SharePoint, Cisco WebEx, and Atlassian Confluence
Preferred
Experience working with enterprise software solutions as a developer
Experience working with enterprise architectural design
Experience in establishing, documenting, and communicating standards, best practices, fixes, and providing system direction & recommendation
Certified Salesforce Business Analyst
Public sector experience (Federal, State or Local Government)
Public sector experience w/tax systems (Federal, State or Local Government)
Salesforce Requirements Gathering Experience
Experience with 508 Compliance/Web Accessibility
Experience with Information Security Office Compliance
Experience With Department, Company, Or Agency Agile Transformation
Experience with Service Now ticketing and workflow automation platforms
Salesforce Admin, App Builder Certified
Salesforce Trailhead Ranger Status
Salesforce Trailhead Super badges
Experience using Salesforce Grants Manager
Salesforce Admin certification
