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Position Summary
The Fraud Investigator will support the credit union's efforts in detecting and investigating instances of fraud across its operations. They will collaborate with team members and senior investigators, conduct investigations, and assist in developing fraud prevention strategies. This role requires experience in fraud detection and investigation, strong analytical skills, and the ability to handle multiple tasks efficiently.
Principle Duties And Responsibilities
- Works with purpose and is driven to provide the best team member experience.
- Willingness and ability to exhibit Wellby Core Values every day.
- Conduct investigations of suspected fraud cases, gather evidence, document findings, and report activity to the appropriate agency.
- Utilize fraud detection software, tools, and databases to enhance the monitoring process.
- Review member transactions across various channels (online banking, shared branching, ACH, check, wires, debit, and credit cards) to identify fraudulent activity.
- Initiate contact with members to review suspicious activity and take appropriate actions to protect their assets.
- Maintain accurate records of fraud incidents, investigations, and outcomes for litigation preparation.
- Collaborate with internal stakeholders (compliance, legal, risk management, and operations) to support financial crime prevention initiatives.
- Prepare regular reports on fraud trends, incidents, and prevention efforts for management and stakeholders.
- Assist in developing and delivering fraud prevention education and awareness programs for internal and external members.
- Identify opportunities for process improvement in fraud prevention systems and procedures.
- Ensure compliance with applicable federal and state laws, banking regulations, and Wellby Financial policies and procedures.
- Work with the BSA Team and other units to ensure proper reporting in alignment with BSA requirements.
- Complete all required enterprise-level training, including BSA, OFAC, Privacy, and Information Security.
- Maintain all business affairs of both internal and external members confidentially.
- Perform related duties and special requests as assigned, including representation on credit union project teams.
Knowledge, Skills, And Abilities (KSA)
- Knowledge of regulations governing financial institutions, including federal, state, and local policies, laws, and regulations related to fraud investigation.
- Proficiency in general office procedures and practices, including business communication and basic arithmetic.
- Familiarity with fraud detection and prevention technologies, case management systems (e.g., Verafin), and investigative databases (e.g., LexisNexis).
- Strong investigative and analytical skills, including documenting findings to support account reviews and preparing reports on fraud trends and incidents.
- Ability to maintain the highest levels of integrity, confidentiality, and professionalism in all investigations and interactions.
- Skilled in conducting investigations, including interviewing, gathering evidence, and maintaining accurate records.
- Proficiency in Microsoft Office Suite (e.g., Excel, PowerPoint, Word) and other relevant software, including virtual communication tools (e.g., Microsoft Teams, Zoom).
- Ability to multi-task, maintain accuracy, and meet deadlines in a fast-paced, high-volume environment.
- Strong written communication skills, including drafting professional emails, memos, and reports.
- Ability to articulate findings, recommendations, and procedures clearly and professionally.
- Ability to coordinate several concurrent activities simultaneously.
Supervisory Responsibilities
This role does not have supervisory responsibilities.
Complexity & Scope of Work
- The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and compliant with professional standards.
- The team member performs routine and generally related tasks without supervisory direction.
- Tasks may occasionally have to be coordinated, integrated, and/or prioritized.
- Courses of action are determined by established procedures and/or their leader
- The team member’s work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures.
- The team member uses independent judgment in making decisions.
Physical Demands & Work Environment
- The physical demands and work environment characteristics described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
- To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the office; and attending possible onsite and offsite meetings.
- The team member must be able to exchange information in person, in writing, and via telephone. Some degree of stress results from contact with management and other team members.
- The ability to observe details at close range (within a few feet of the observer).
- Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
- The noise level in the work environment is usually moderate.
- Work involves the typical risks and discomforts associated with an office environment but is usually in an adequately cooled, heated, lighted, and ventilated area.
Minimum Qualifications
- Bachelor’s degree in Criminal Justice, Finance, Business Administration, or a related field.
- 3-5 years of experience in fraud detection, investigation, or a related field, preferably within the financial services industry.
- Knowledge of federal, state, and local regulations governing financial institutions.
- Experience using fraud detection and prevention technologies, case management systems (e.g., Verafin), and investigative databases (e.g., LexisNexis).
- Certified Fraud Examiner (CFE) or similar certification preferred.
- Conflict resolution and negotiation skills through appropriate persuasion and genuine empathy.
For All Candidates
This is a
Full-Time, Salary (exempt) role.
Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you’d like more information about your EEO rights as an applicant under the law, please contact Human Resources.
Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email careers@wellbyfinancial.com or call 281-226-1696 for assistance.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
