IT SYSTEMS ENGINEERING TECH L1
Location: Seattle, WA Department: Client Services
Type: Full Time Min. Experience: Entry Level
TeamLogic IT is a hands-on, service-driven IT services and support provider here in the Greater Seattle area. We provide complete IT outsourcing services for clients who range from 20 to 200 users in size. We're lean but capable, which has attracted some demanding (but very interesting) clients.
We use a customer-centric approach to IT management which includes support, monitoring, administration, security management and "Virtual CIO" for a flat monthly rate. Our clients see us as a natural extension of their business. They trust us to advise them and implement solutions that make them more efficient and profitable. We also firmly believe in a ”less is more” approach--we actively remove unnecessary complexity from our clients' IT environments.
We're in a growth phase and are looking for the right person to join our team for the long haul. We pay competitive wages, provide excellent health+vision+dental, pay for training and offer an uncommonly relaxed office environment.
As a team member, you'll have a lot of creative control over how you do your work and what subjects you want to train on. If you can prove yourself, you won't be micromanaged – and your ideas won't be dismissed or ignored. As the company grows, you will be rewarded.
Position:
IT SYSTEMS ENGINEERING TECH L1
We're looking for a candidate to fill our entry-level engineering position, IT SYSTEMS ENGINEERING TECHL1I.
The ideal candidate is familiar with the most common and popular networking technologies used in a typical business environment. In addition to strong technical aptitude, you must be a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" position. You must be prompt and know the importance of communicating ETAs to clients. You should be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows 10/11, Windows Server, MS 365, Terminal Services, VPN's, firewalls, backup systems, Azure, cloud services and more.
The right fit for our team will demonstrate a strong work ethic, exemplary problem-solving skills, outstanding people skills and a passion for her/his work.
Benefits:
- People First Culture.
- Competitive Compensation.
- Extensive health+dental+vision benefits and 401K programs.
- Paid Time Off and 8 Holidays.
- We pay for your training -- career advancement is a core value for us.
- Our office is very conveniently located in Mountlake Terrace near I5 and HWY 99.
- 20 minutes to downtown Seattle.
- Very relaxed work environment. Flexible schedules and remote work opportunities.
- Casual dress is fine (unless you're visiting a client then it's Business Casual). We supply the logo shirts.
- All the coffee, tea, or soft drinks you can drink, candy/cookies/chips/energy bars, soups and other lunch items available.
Job duties for this position include, but are not limited to:
- Providing first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Prioritizing incidents and service requests according to defined processes to meet defined SLAs.
- Using remote tools and diagnostic utilities to aid in resolving support requests.
- Taking ownership of tasks and following through to ensure complete resolution.
- Installing, configuring, administering and troubleshooting MS Office and MS 365 applications, including user and group management, folder access management, email management, checking event logs, configuring and restoring from backups.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Performing hands-on fixes when remote tools are not appropriate, including installing, configuring, and testing of workstation hardware such as PCs, monitors, printers, video cards, NICs, hard drives, and mobile devices.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Maintaining documentation of client networks and systems.
- Assisting team members on larger projects.
- Remote and onsite work as needed for clients around the Puget Sound region.
- Ensuring company safety and security standards are met.
Systems Engineering Technician (L1) Requirements:
- College diploma or university degree (AS or BS) in the field of Computer Science, IT Systems Administration or Cybersecurity and/or 2 years equivalent work experience.
- Windows 10/11 Pro desktop operating systems, Mac OS a big plus.
- Experience with server operating systems including Windows Server 2016/2019/2022 is a plus.
- Knowledge of TCP/IP and troubleshooting Internet connectivity.
- Experience administering Microsoft 365 suite of applications, Entra ID, etc. is a plus.
- Experience managing switches, hubs, patch panels and connecting nodes to network systems.
- Knowledge of firewall technologies from Sophos, WatchGuard, Cisco Meraki, SonicWALL is a big plus.
- NinjaOne RMM and Autotask PSA Experience is a plus.
- Valid Driver License and ability to drive to customer locations when required.
- Exceptional written and oral communication skills.
- A drive to help others to the extent that no problem is considered mundane, no matter how simple the solution.
- The ability to pay close attention to details while performing technically intensive tasks.
- A team player with the ability and willingness to recognize when it is necessary to ask for technical expertise from others in order to learn.
- Be self-motivated and can be self-directed when necessary.
Applying for this position requires a resume and a cover letter. In your cover letter:
- You should demonstrate a work history that includes similar professional experience supporting Windows-based network environments.
- You need to show that you are a true IT Generalist: you have some knowledge of all mainstream hardware & software platforms commonly used in business environments.
- You should show that the IT field is/was a deliberate choice on your part – because you *want* to be in this field. You should be passionate about the power of technology in helping people to reach their goals.
- You should demonstrate that you possess that elusive trait – the ability to summarize, speak and write about technical issues in a way that a non-technical audience can understand.
- You must demonstrate that you understand what it takes to provide best-in-class client-oriented services.
- And, since IT is a tough field and working for a small company can be intense at times, showing your sense of humor certainly does not hurt. 😊
SUBMISSIONS WITHOUT A COVER LETTER WILL BE DELETED.
