Type: Contract to Hire
Location: Remote - Must be able to work EST hours - PA candidates preferred
Hours: M-F from 8 am to 5 pm
Must be a US Citizen
Key Responsibilities:
- Strive for high level client satisfaction for the products/solutions supported. This includes all aspects of the z/OS system along with Broadcom and BMC products.
- Capable of addressing all questions regarding the installation, configuration, and customization of z/OS systems
- Respond to escalated problems in a timely and accurate manner, ensuring Service Level Agreements are met.
- Attempt to reproduce reported problems, identify, and provide immediate workarounds to overcome problems.
- Document resolutions to reported problems.
- Identify product and documentation deficiencies and make suggestions for improvement.
- Rotating 24x7 on-call support, scheduled among the team.
- Analyze and resolve problems escalated within the organization.
- Work with clients to define requirements for enhancement requests.
- Contribute to qualifying and assessing client’s expectations.
- Follow up with clients to perform fixes and to confirm resolutions.
- Documentation and knowledge administration.
- Ticket and queue management of Incident, Problem and Change Management.
Other Responsibilities:
- Demonstrate in-depth knowledge in IBM z Series Mainframes that include knowledge of industry standards, trends, and products.
- Interface and communicate with mid-level client leadership that may include technical presentations.
Key Qualifications
Bachelor's degree and a minimum of 8 years’ experience in one or more technical disciplines, or equivalent experience. Expertise in System z (z Series) and z/OS.
Required skills:
o Compuware (install and support Abendaid/Xpediter/File-aid)
o CMOD
o ISPW administration
o Broadcom products
o BMC Control M and other BMC products
Optional skills:
o CICS, DB2 and MQ
o REXX, COBOL
o ACF2
o IBM z/OS Mainframe Practitioner Professional certificate
