Loureiro Engineering Associates is seeking an IT Specialist to join our team in Plainville, CT.
The IT Specialist is responsible for installing and upgrading components, setting up software, and assisting our outsourced IT vendor with network administration and support issues. The successful candidate will help ensure our technology infrastructure is efficient, reliable, and secure while also ensuring the delivery of high-quality IT services to our staff and clients.
Essential Duties and Responsibilities:
- Coordinates with vendors for needed technology-related services.
- Performs software and hardware upgrades and installations involving computers, printers, multi-function printers, and peripherals.
- Provides users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
- Ability to learn and provide internal support on multiple ERP software platforms.
- Assists in the customization and adaptation of existing programs to meet users' requirements.
- Analyzes and assesses customer service requests and provides prompt technical solutions.
- Utilizes trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
- Identifies and documents areas for process improvements.
- Contacts and effectively communicates with users by telephone, electronic communications, or in person.
- Coordinates the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
Requirements:- Associate’s or Bachelor's degree in Information Technology or a related field with minimum 1 year of experience.
- Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.
- Experience providing excellent customer service.
- Excellent written and oral communication skills.
- Positive attitude, proactive mentality, responsive, and strong work ethic.
- Personable, professional demeanor.
- Ability to lift up to 50lbs
- Must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment.
Loureiro Engineering Associates, Inc. (Loureiro) is an employee owned (ESOP), full-service multi-disciplinary consulting firm with operations in Connecticut, Massachusetts, Rhode Island, New Hampshire, North Carolina and Missouri. Loureiro’ s areas of expertise include the integration of the highest quality engineering,construction, environmental health & safety, energy,laboratory analytical, and waste management services.
