Job Summary: The System Administrator is responsible for the implementation, maintenance, and support of the organization’s IT infrastructure. This role ensures the smooth operation of network systems, data security, and end-user support across multiple locations, while also researching and implementing new technologies to improve operational efficiency.
Job Duties and Responsibilities:
- Maintain and troubleshoot network infrastructure, including LAN/WAN, VPN, and cloud-based systems.
- Provide technical support for 150+ users across multiple locations, including desktops, laptops, smartphones, tablets, and other devices.
- Install, configure, and upgrade network software programs such as MRI, Nexus Payables BudgetTrac, AutoCAD, Microsoft Office, Apple iOS, and Windows Server environments.
- Manage Windows Server environments including Active Directory, MS Exchange, MS SQL, and virtualization platforms.
- Implement and manage security policies, firewalls (WatchGuard), data encryption, and endpoint protection solutions.
- Administer disaster recovery planning, including backup and recovery solutions and ensuring business continuity.
- Maintain and improve the company’s video conferencing systems and collaboration tools.
- Research, recommend, and implement new hardware, software, and emerging technologies to improve efficiency and security.
- Create and maintain technical documentation, network diagrams, and user guides for IT infrastructure and best practices.
- Collaborate with third-party vendors and service providers to ensure the optimal performance of IT systems.
- Monitor system performance, analyze logs, and proactively resolve potential issues before they impact business operations.
- Assist in the development and enforcement of IT policies, procedures, and security protocols to ensure compliance with industry best practices and regulatory standards.
- Train employees on IT security awareness, best practices, and system usage.
- Provide on-call support as needed to resolve urgent IT issues.
Required Qualifications and Experience:
- Bachelor’s degree in Information Systems, Computer Science, or a related field (or equivalent experience).
- 5+ years of hands-on experience managing Windows Server environments, network administration, and IT support.
- Strong expertise in Windows Networking, MS Exchange, MS SQL, and Active Directory.
- Experience with firewall administration, security protocols, and endpoint protection (WatchGuard Firewalls preferred).
- Familiarity with Apple iOS devices and hardware in an enterprise setting.
- Hands-on experience with server hardware, virtualization platforms, and backup solutions.
- Strong troubleshooting and analytical skills to diagnose and resolve complex network and system issues.
- Ability to work independently while effectively communicating with all levels of the organization, including executive leadership.
- Knowledge of cloud computing platforms (e.g., Microsoft Azure, AWS) is a plus.
- Experience managing IT asset inventory and lifecycle management.
- IT certifications such as CompTIA Network+, Security+, Microsoft Certified Solutions Expert (MCSE), or Cisco Certified Network Associate (CCNA) are preferred.
Additional Requirements:
- Regular onsite attendance is an essential function of the job.
- Ability to lift up to 50 lbs. and perform hardware installations as needed.
