M1 Support Services, LP300 N. Elm Street, Suite 101Denton, TX 76201m1services.comCloud AnalystJob Code 113167
Contract Home Office
Location Denton, TX
FLSA Status Exempt
Union No FT/PT Full-Time
Shift Work No
Travel PossibleJob Summary:M1 Support Services' Cloud Analyst supports and optimizes our evolving cloud environments during and after the migration fromlegacy on-premise systems. This role focuses on analyzing cloud performance, cost-efficiency, and security posture. Primary responsibilities include but are not limited to the following:Cloud Infrastructure Monitoring and Analysis* Monitor performance of cloud infrastructure components (networking, storage, compute).* Analyze data related to system performance and cloud service usage.* Identify and address performance bottlenecks and access issues.Cost Optimization* Monitor and analyze cloud spending.* Identify opportunities for cost savings and efficiencies.Security Monitoring* Analyze cloud security service logs.* Identify and escalate potential security concerns.Issue Troubleshooting and Escalation* Provide first-level analysis for cloud performance or access-related issues.* Collaborate with engineers for advanced troubleshooting and resolution.Collaboration and Reporting* Work with developers, engineers, and stakeholders to provide insights and recommendations.* Present findings and support decision-making with data-driven analysis.Cloud Migration Support* Analyze data during the decommissioning of legacy systems.* Identify potential issues and ensure a smooth transition to the cloud.Help Desk Support* Assist with escalated Help Desk tickets related to cloud services.* Provide analytical insights to resolve user-reported issues.Professional Development* Stay up to date with cloud technologies, platforms, and best practices.* Participate in training and knowledge-sharing initiatives.Additional Tasks* Will perform additional relevant tasks as assigned.Qualifications, Education, and Experience: Page 2of 3Basic Qualifications:Experience and Technical Knowledge* 1-3 years of experience in an IT-related role with exposure to cloud environments.* Familiarity with Microsoft Azure and Azure GCCH environments.* Understanding of networking, storage, and compute architecture in cloud systems.* Must be able to pass a background check for DoD Security Clearance, if requiredIndustry Certifications* Microsoft Azure Fundamentals or similar certification preferred.* Security+ Certification or equivalent understanding of cybersecurity principles.Security Awareness* General knowledge of cloud security practices and monitoring tools.Scripting and Data Analysis* Experience with basic scripting languages (e.g., Python, Bash) for data gathering.* Proficiency in analyzing system performance data.Soft Skills* Excellent analytical and problem-solving skills.* Strong interpersonal communication and collaboration abilities.* Able to work independently and as part of a team.Preferred / Bonus Qualifications:Technical Competencies* Understanding of containerization (Docker, Kubernetes).* Familiarity with Infrastructure as Code (Terraform, Ansible).* Exposure to cloud development tools (Azure DevOps, GitKraken, Jenkins).* Knowledge of cloud-native application architecture.Additional Skill SetsSystem & User Management* Hybrid Active Directory and Entra ID concepts for user management analysis* Microsoft Endpoint Manager for device management insightSecurity & Networking* AV administration principles for security analysis* Basic DNS and Route 53 concepts* General networking experience to support connectivity issue resolutionCloud & Infrastructure* Familiarity with:* Amazon Web Services (AWS)* Microsoft Azure GCCH* VMware for virtualized environments* Dell/EMC Unity storage systems (or willingness to learn)* Linux systems for server log analysisExperience* Military experience, especially within DoD environments, is a plusWorking Conditions: Page 3of 3Work Environment:* Work is performed in an office environment with occasional travel* Must be able to work independently and collaboratively
Travel:* May require travel to collect data or present findings (domestic/international).M1 Support Services, a business headquartered in Denton, Texas provides a variety of professional, technical, and maintenanceservices to the Department of Defense and government agencies.M1 Support Services is an equal opportunity employer. All qualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.M1 Support Services offers a comprehensive benefits package including several options for Medical, Dental, Vision, Life andDependent Life, AD&D, Short-and Long-term Disability. We also offer Flexible Spending Accounts for qualified health anddependent care expenses, as well as a free Employee Assistance Program.
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