NOC Technician

Granite Telecommunications • Quincy, MA, US • 2w ago

General Summary Of Position

The technicians will be responsible for handling customer calls, guiding clients, and technicians through troubleshooting steps to resolve their technical issues and providing proactive monitoring and support.
They will additionally be responsible for diagnosing network issues and ensuring they are addressed and resolved in a responsible fashion.
They will be responsible for collaborating with engineers and network architects to guide the implementation of improvements to new and existing customer networks.
They will be responsible for observation and reaction to managed services monitoring tasks as outlined by department management.

Duties And Responsibilities

Remotely troubleshoot issues on problem calls from Granite customers and field technicians.
Professionally and accurately handle customer requests including technical and non-technical inquiries.
Answer routine questions regarding service installation, product features, outages, and component-level problems.
Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer.
Collaborate with internal workflow specialists and senior staff to ensure a high level of visibility and efficiency in personal day-to-day operations

Required Qualifications

1-2 years in a technical support related role, or equivalent experience
Proven problem-solving skills
Proven ability of comprehension of networking standards, OSI model, subnetting and routing protocols
Proven ability to prioritize with a sense of urgency and problem ownership
Ability to Provide a high level of customer support to improve customer experience
Ability to use computer and software applications to input and retrieve information
Ability to work well independently and within a team environment including a hybrid Work from Home model
Must have the ability to be cleared for Secret Clearance P2, or currently hold secret clearance

Preferred Qualifications

Understanding of broadband products and their uses
Understanding of mobility solutions products and their uses
Telecommunications industry experience
Associate degree in Computer Science, Networking, Network Security, or related field

Related Jobs

Business Development Representative

DigitalOcean • Remote (Boston, MA, US) • $40.70k - $61k / year • 2h ago

2h ago

Roadmap SME (Remote)

Lensa • Remote (Boston, MA, US) • 12h ago

12h ago

Teamcenter Administrator in Remote (Local to Boston) ___Contract Only

EA Team Inc • Remote (Boston, MA, US) • 21h ago

21h ago

IT Asset Management Coordinator

ComputerCare • Boston, MA, US • $23 - $26 / hour • 1d ago

1d ago

Risk and Controls Analyst

Clean Harbors • Norwell, MA, US • 1d ago

1d ago

Senior UX Writer

Rapid7 • Boston, MA, US • 2d ago

2d ago

Infosec Analyst

Experis • Boston, MA, US • 2d ago

2d ago

Counsel - Privacy & Data Protection-R-238664

Mastercard • Boston, MA, US • 2d ago

2d ago

System Administrator

Franklin Fitch • Boston, MA, US • 2d ago

2d ago

PAM Product Architect

State Street LLC • Quincy, MA, US • 2d ago

2d ago