Company Overview
AffinIT, a Managed Service Provider (MSP) based in New Jersey, delivers comprehensive IT, cybersecurity, and network support solutions to small and medium-sized businesses. As we continue to grow, we are seeking an experienced and strategic Chief Operating Officer to optimize our service delivery and internal operations.
Position Summary
The Chief Operating Officer (COO) will be responsible for overseeing all operational aspects of our MSP business, ensuring service excellence, operational efficiency, and sustainable growth. This executive position will work closely with the CEO and leadership team to develop and implement strategic initiatives that align with our company vision.
Key Responsibilities
- Develop and execute operational strategies that support the company's business objectives and growth targets
- Oversee service delivery operations, ensuring high quality standards, client satisfaction, and operational efficiency
- Lead and develop the operations team, including technical delivery, project management, and client support functions
- Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and efficiency
- Optimize internal processes and systems to enhance productivity and profitability
- Manage vendor relationships and partnerships to ensure optimal service delivery
- Develop and manage departmental budgets and resource allocation
- Foster a culture of continuous improvement, innovation, and client-focused service excellence
- Support the development and implementation of cybersecurity and compliance frameworks
Qualifications
- Bachelor's degree required; MBA or relevant advanced degree preferred
- 10+ years of progressive operational leadership experience, preferably in the MSP, IT services, or technology sector
- Proven track record of successfully scaling operations in a service-based organization
- Strong understanding of managed IT services, cybersecurity, and network infrastructure
- Experience with professional services automation (PSA) and remote monitoring and management (RMM) tools
- Excellent leadership skills with the ability to motivate and develop high-performing teams
- Strong analytical and problem-solving capabilities
- Exceptional communication and relationship-building skills
- Strategic thinker with the ability to execute tactically
Preferred Experience
- Previous C-level or senior leadership role in an MSP or technology services company
- Experience with MSP industry best practices and frameworks (ITIL, etc.)
- Background in implementing operational efficiency initiatives and quality management systems
- Understanding of financial management in a service-based business
- Familiarity with industry regulations and compliance requirements (HIPAA, GDPR, etc.)
What We Offer
- Competitive compensation package including performance-based incentives
- Comprehensive benefits including health, dental, vision, and retirement plans
- Professional development opportunities
- Collaborative and innovative company culture
- Opportunity to shape the future of a growing technology services organization
- We are an equal opportunity employer committed to diversity in the workplace. Qualified candidates from all backgrounds are encouraged to apply at HR@affinITmsp.com.
