Position Objective
Expertise in various system’s hardware, software, physical and virtual infrastructures. Strong knowledge of NetApp SANs, CommVault Backup Solution, VMWare ESX, Microsoft Windows Server, Active Directory and other Microsoft server platforms. Experience with Cisco UCS servers, Nutanix hyper-converged infrastructures and an understanding of specialized medical applications such as EPIC would be a plus. The ability to support, maintain, build, deploy, monitor and troubleshoot within the areas of technologies listed above. Provide cross training and knowledge base content to assist other team members. Liaise between IT Management, sponsors, users and other IS personnel to communicate issues regarding overall operations status and strategy. Contributes to projects and works closely with other IT groups to ensure compliance with organizations goals and objectives of having an innovative, redundant infrastructure allowing for business continuance and disaster recovery. Expectation of meeting current best practices and security standards resulting in high functionality and performance while ensuring close to zero downtime.
Essential Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Plans, leads and conducts the day-to-day operation, administration and all other activities of the NetApp SAN, CommVault System, VMware, Windows Server, hardware and software applications assigned.
- Assists in maintaining and updating "As-Built" documentation, testing documentation, and other information, which depicts the physical and logical configuration of the storage system, backup system, physical / virtual servers and sub-systems.
- Responds to trouble tickets and service request calls. Providing assistance and takes appropriate action; utilizing a variety of tools.
- Provides third tier support in problem escalation process while mentoring and educating tiers one and two.
- Communicates with users in a timely manner to ensure problem resolution and take proactive measures to prevent recurrence.
- Installs and configures all necessary software and hardware to support the organizations business continuity/disaster recovery plan.
- Enters and tracks all trouble calls into problem tracking application.
- Provides task management and technical support for special projects.
- Provides assistance with research and evaluation of proposed hardware and software modifications and upgrades.
- Attends classes, seminars, conferences and reviews professional literature to enhance knowledge of trends and developments related to Digital Workspace technologies.
Educational/Experience Requirements
- A Bachelor’s degree in Computer Science or related degree preferred, or a combination of education, training, and work experience
- Minimum of 4 years direct senior level technical SAN, Windows Server, physical and virtual infrastructure experience in an enterprise class environment.
- Expertise in various system’s hardware, software, physical and virtual infrastructures.
- Knowledge of NetApp SANs, CommVault Backup Solution, VMWare ESX, Microsoft Windows Server, Active Directory and other Microsoft server platforms.
- Experience with Cisco UCS servers, Nutanix hyper-converged infrastructures and an understanding of specialized medical applications such as EPIC would be a plus.
- Excellent Communication Skills (oral and written) and Customer Service Skills.
- Excellent troubleshooting and problem-solving skills. Ability to manage multiple tasks. Ability to work individually or as a member of a team. Ability to work under pressure.
Required License/Certifications
- NetApp Certified Data Administrator (Preferred)
- VMware Certified Professional (Preferred)
- Microsoft Certified Systems Engineer (Preferred)
- EPIC Client Systems Administrator (Preferred)
- Valid driver’s license
Working Conditions, Equipment, Physical Demands
There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
Physical Demands – Medium duty
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
