Requisition ID: 86573
NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today.
Position Specific Description
The position is responsible for day to day, 24x7x365 operational support for the organization’s end-user environment which includes supporting mobile devices, computers, and AV systems. Efforts will primarily focus on day to day technical support needs but will require participation in other support duties as needed. This position will also be responsible for aiding various projects by acting as a liaison between project and engineering teams and is expected to help coordinate, schedule, and then perform the activities required to implement those projects. A high capacity to work on multiple work efforts simultaneously and coordinate across multiple teams is required. The position is unique, in that it is not only a highly technical position, but also requires a high degree of customer focus and interaction that ultimately generates extraordinary customer satisfaction. To be successful the candidate will be required to adapt to new plans and priorities to address business and operational challenges.
Occasional Local Travel Will Be Required.
Job Duties & Responsibilities:
- Identifies new or trending issues, determines root causes, and quickly resolves the issues
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups & restores, and configuring systems and applications
- Acts as a liaison between tier 3 support teams and the end-users
- Assists in coordinating and performing the work required to implement projects goals
- Interact regularly with managers, clients, and vendors to answer questions
- Works closely with the Infrastructure Operations Center and Network Engineering to assist in problem resolution of network issues
- Performs other job-related duties as assigned
Technical Skills:
- High degree of skill with Windows OS based computers in an Active Directory environment
- Experience configuring and deploying Microsoft Windows based laptops and desktop PC’s
- Highly proficient with MacOS and IOS supporting MacBooks, iPhones and iPads
- Support AV systems and collaboration applications such as WebEx, Teams, Zoom, etc.
- Experience with software installation and troubleshooting
- Highly skilled at providing support via remote management
- Proficient with Service Now
- Experience with Asset Management
- General knowledge of TCP/IP network functionality and devices
Required Qualifications:
- High School Grad / GED
- Experience: 2+ years IT experience
Job Overview
This position installs, configures, and maintains computing infrastructure, operating systems, and middleware products on all computer platforms, including mainframes, workstations, and servers - including web servers - in support of 24-hour-per-day, seven-day-per-week business processes.
Job Duties & Responsibilities
- Evaluates, implements, and modifies operating system software parameters and product solutions for optimum performance
- Identifies integration and other interface requirements for all supported products and platforms
- Serves as a technical escalation point for technicians and customers
- Troubleshoots hardware, system and application issues
- Performs other job-related duties as assigned
Required Qualifications
- High School Grad / GED
- Bachelor’s or Equivalent Experience
- Experience: 2+ years
Preferred Qualifications
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click
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Employee Group: Exempt
Employee Type: Full Time
Job Category: Information Technology
Organization: Gexa Energy, LP
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy
does not accept any unsolicited resumes or referrals from
any third-party recruiting firms or agencies. Please see our policy for more information.
