At Catalyze, we’re on a mission to accelerate the nationwide transition to clean, renewable energy. If you’re passionate about creating a meaningful impact on one of the greatest challenges of our time, we want you on our team!
We are seeking an experienced, customer-focused IT Systems Administrator to ensure the seamless operation of Catalyze's IT infrastructure and providing top-tier support to end-users. This multifaceted position requires a balance of technical expertise, leadership capabilities, and a commitment to enhancing the overall user experience.
You Are:
- Committed to our economy’s transition to clean, renewable energy
- A growth-mindset professional who is motivated to continually learn and improve on technical and non-technical skills
- You have extensive hands-on experience in managing and supporting IT systems, networks, and AV infrastructure, demonstrating a strong technical acumen.
- Adept at time management and able to prioritize effectively in a fast-paced environment
- Able to distill complex concepts into easy-to-understand verbal and written language
- Customer-service oriented and driven to exceed internal customer expectations
- An effective problem solver who knows how to analyze and resolve issues
You Will:
- Play a key role in high-level decision-making processes related to technology systems, ensuring alignment with the organization's strategic objectives.
- Engage with key stakeholders, including executives and department heads, to understand their technology needs and align IT initiatives accordingly.
- Drive the strategic vision for IT systems and support, aligning with Catalyze goals and contributing to the overall organizational strategy.
- Provide input and collaborate with executive leadership on budget planning and allocation for IT systems and support initiatives.
- Oversee relationships with IT vendors and partners, ensuring that services and solutions align with organizational goals and standards.
- Collaborate with both internal and external team members to ensure the efficiency and scalability of our technology systems.
- Design, implement, and manage robust IT networks and AV infrastructure across various nationally located offices.
- Create and maintain comprehensive documentation for IT systems, support processes, and issue resolutions.
- Share knowledge and best practices with team members to enhance overall technical proficiency.
- Lead and oversee end-user relations and experiences during new platform implementations and workflow changes.
- Lead, mentor, and develop the IT support team, fostering a culture of continuous improvement and professional growth.
- Manage and prioritize incoming IT support tickets, ensuring timely resolution and a high level of user satisfaction.
- Diagnose and resolve complex technical issues related to hardware, software, and network connectivity, including SAAS.
- Work closely with cross-functional teams to identify and assess potential risks related to IT systems and support, implementing measures to mitigate and manage these risks.
- Communicate technical information to non-technical staff in a clear and understandable manner.
- Ability and willingness to travel up to 20% of the time
- Valid driver’s license and car insurance that meets or exceeds the minimum requirements of the State where you reside
- Ability and willingness to pass background checks
What You Bring to the Team:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in IT support and systems engineering, system administration, network administration, AV infrastructure, cloud platforms, or related roles.
- Strong understanding of cybersecurity principles, such as SIEM solutions, firewalls, and endpoint security.
- Leadership experience, including the ability to lead and mentor a support team.
- Proficiency in troubleshooting and resolving technical issues across various platforms.
- Excellent communication skills, both written and verbal.
- Certifications such as Cisco CCNA, CompTIA A+, Sec+, Net+ or similar are a plus.
What Catalyze Brings to You:
- Opportunity to play a significant role in transforming the energy industry
- Growth, development, learning, and advancement opportunities
- A highly flexible environment where your voice, thoughts, and ideas are valued and heard
- Excellent benefits (company-paid and voluntary): Health / Dental / Vision / Life / AD&D / STD / LTD / AFLAC / Pet / Legal / Commuter / 401(k) with Company Match / Paid Time Off and more!
About Catalyze
Catalyze is a renewable energy developer and independent power producer (IPP) that also partners with medium-to-large commercial and industrial real estate groups and third party renewable energy developers. We increase property net income and tenant value with renewable, resilient, smart energy infrastructure including solar, storage, electric vehicle charging, and microgrids.
We uniquely enable our real estate customers to use that increased income as a competitive advantage to expand their property portfolios. For industrial customers, we provide both energy savings and progress toward renewable energy mandates and goals. Our proprietary origination-to-operations platform supports our partners with optimal site identification and acquisition, energy load estimation, system design, project finance, and asset management.
We believe that when people feel safe and encouraged to bring their authentic selves to the team, it brings out their best and strengthens our company as a whole. This is why we’re dedicated to creating a truly inclusive workplace - one that values and promotes diversity and fosters an empowered workforce—allowing all employees, from any background or level of the company, to succeed in their jobs.
We are committed to equal employment opportunity and value the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, and beliefs.
